At a Glance
- Tasks: Lead and deliver complex customer programs, ensuring high satisfaction and timely execution.
- Company: Join a dynamic team in a leading Professional Services firm.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Fast-paced environment with significant career advancement potential.
- Why this job: Make a real impact by managing high-stakes projects and collaborating with diverse teams.
- Qualifications: Experience in delivering customer-facing programs and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
The Lead Specialist, Program Manager (Customer Delivery) leads the delivery of complex, customer-facing programs within Professional Services. This role is accountable for planning, coordinating, and executing multi-workstream customer engagements, ensuring delivery commitments are met on time, within scope, and with high customer satisfaction.
Key Responsibilities
- Own end-to-end delivery plans for complex customer programs, from mobilisation through completion.
- Translate customer requirements and contractual commitments into clear delivery milestones and outcomes.
- Coordinate delivery across cross-functional teams, including Professional Services, Product, Engineering, and Customer Success.
- Manage risks, issues, dependencies, and scope changes to protect delivery outcomes.
- Act as a trusted delivery partner to customer stakeholders, providing clear communication and governance.
- Track and report on delivery progress, risks, and outcomes.
- Apply program management expertise to continuously improve delivery practices and support peer learning.
Scope & Level Expectations
- Leads high-complexity customer programs with significant delivery and customer impact.
- Operates with a high degree of autonomy within defined strategic and commercial boundaries.
- Decisions primarily affect customer delivery outcomes rather than enterprise-wide strategy.
- Success is measured by on-time delivery, quality, risk management, and customer confidence.
Experience & Skills Required
- Proven experience delivering complex, customer-facing programs or engagements.
- Strong stakeholder management and communication skills.
- Excellent planning, coordination, and risk management capabilities.
- Ability to operate effectively in fast-paced, ambiguous delivery environments.
Preferred
- Experience in Professional Services or technology-enabled delivery.
- Program or project management certification.
Lead Specialist, Program Manager employer: Pearson Education
As a Lead Specialist, Program Manager at our company, you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. We offer competitive benefits, including flexible working arrangements and opportunities for professional advancement, all while being part of a collaborative team dedicated to delivering exceptional customer experiences. Join us in a location that fosters innovation and creativity, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Specialist, Program Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work in Professional Services or have experience with complex customer programs. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising your delivery skills. Since the role involves managing customer expectations and communication, think of examples where you've successfully navigated challenges in past projects. We want to see you shine!
✨Tip Number 3
Showcase your project management expertise! Bring along any certifications or relevant experiences that highlight your ability to manage risks and deliver on time. This will help us see how you can contribute to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team and making an impact in customer delivery.
We think you need these skills to ace Lead Specialist, Program Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in delivering complex, customer-facing programmes. We want to see how your skills align with the role of Lead Specialist, Program Manager.
Showcase Your Communication Skills:Since this role involves a lot of stakeholder management, be sure to demonstrate your strong communication abilities. Use examples from your past experiences where you effectively communicated with teams or customers.
Highlight Your Planning Expertise:We’re looking for someone who can manage risks and coordinate across teams. Include specific instances where you’ve successfully planned and executed multi-workstream projects, showcasing your organisational skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Pearson Education
✨Know Your Program Management Inside Out
Make sure you brush up on your program management skills and experiences. Be ready to discuss specific examples of complex customer programs you've delivered, focusing on how you managed risks and ensured high customer satisfaction.
✨Master Stakeholder Communication
Since this role involves a lot of stakeholder management, practice articulating how you’ve effectively communicated with various teams in the past. Prepare to share instances where your communication made a significant impact on project outcomes.
✨Demonstrate Your Planning Skills
Be prepared to talk about your approach to planning and coordinating multi-workstream engagements. Highlight any tools or methodologies you use to keep projects on track and ensure all delivery milestones are met.
✨Showcase Your Adaptability
This role requires operating in fast-paced environments, so think of examples that showcase your ability to adapt to changes and manage scope effectively. Discuss how you’ve navigated ambiguity in previous projects and still delivered successful outcomes.
