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- Tasks: Lead strategic initiatives and manage a team of Program Managers for digital transformation.
- Company: Join the UK's leading over-50s inclusive jobs board, promoting diverse talent.
- Benefits: Enjoy flexible working options and a supportive, inclusive culture.
- Other info: Ideal for those passionate about operational excellence and digital innovation.
- Why this job: Be a key player in shaping digital strategies and enhancing customer experiences.
- Qualifications: 10+ years in program management; strong leadership and communication skills required.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Job Description
Job title: Director, Business Support and Portfolio Management Office
Role Overview:
The Director of Business Support and Portfolio Management Office (PMO) is a critical leadership role within the Content Strategy & Digital Delivery team, combining leadership of the Business Support and PMO functions with strategic coordination and operational support for the Vice President of Content Strategy & Digital Delivery.
In this role, you will act as a strategic partner to the VP, focusing on high-priority initiatives, operational excellence, and organizational effectiveness. You will facilitate leadership routines, prepare key communications, align leadership teams, and ensure follow-through on strategic initiatives.
You will lead a team of Program Managers responsible for portfolio planning, prioritization, and delivery tracking, ensuring portfolio health, governance, and capacity management, supporting broader digital transformation goals.
Your responsibilities include guiding projects from inception to delivery, emphasizing quality, efficiency, innovation, and customer experience, ensuring outcomes meet business needs.
Key Responsibilities:
Strategic & Operational Support:
- Serve as a trusted advisor and strategic partner to the VP, aligning priorities with business needs.
- Facilitate leadership routines, including meetings, action tracking, and communication.
- Coordinate strategic priorities and business processes across teams.
- Prepare executive communications, reports, and operational reviews.
- Manage leadership operating cadence to foster accountability and transparency.
- Identify and resolve risks and challenges proactively.
- Support change management activities within the team.
Program Management Office Leadership:
- Define vision and strategy for program management aligned with business goals.
- Lead, mentor, and develop Program Managers, fostering a high-performance culture.
- Oversee content development projects, ensuring timely delivery within scope and budget.
- Monitor program health and manage escalations.
- Coordinate with various teams to ensure alignment and transparency.
- Improve program management processes and tools.
- Partner with Operations to refine workflows and governance models.
- Manage budgets, resources, and capacity planning.
Business Support Operations:
- Oversee operational functions like content processes, contracts, and internal systems.
- Ensure operational excellence to enable scalable content delivery.
Experience, Skills, and Knowledge:
- Bachelor\’s degree in Business, Project Management, or related field; PMP or advanced degree preferred.
- 10+ years in program management, operations, or Chief of Staff roles, preferably in digital content/delivery environments.
- Ability to partner with senior leaders and influence effectively.
- Experience scaling program management in complex organizations.
- Strong organizational, problem-solving, and communication skills, with the ability to simplify complex information for executives.
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Director, Business Support and Program Management Office employer: Pearson Education
Contact Detail:
Pearson Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Business Support and Program Management Office
✨Tip Number 1
Network with professionals in the digital content and program management sectors. Attend industry events or webinars where you can meet potential colleagues or leaders who might provide insights into the role and the company culture.
✨Tip Number 2
Research the latest trends in digital transformation and program management. Being knowledgeable about current challenges and innovations in these areas will help you engage in meaningful conversations during interviews.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlight specific examples of how you've driven operational excellence and strategic initiatives in previous roles.
✨Tip Number 4
Familiarise yourself with the company's mission and values. Tailor your discussions to show how your experience aligns with their goals, particularly in enhancing customer experience and driving innovation.
We think you need these skills to ace Director, Business Support and Program Management Office
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in program management and operations. Focus on leadership roles and specific achievements that align with the responsibilities of the Director position.
Craft a Compelling Cover Letter: Write a cover letter that clearly articulates your understanding of the role and how your background makes you a perfect fit. Mention your experience in digital content delivery and your ability to partner with senior leaders.
Highlight Key Skills: Emphasise your strategic thinking, problem-solving abilities, and communication skills. Provide examples of how you've simplified complex information for executives in previous roles.
Showcase Leadership Experience: Detail your experience in leading teams and managing projects. Include specific instances where you mentored others or improved processes, as this aligns with the PMO leadership aspect of the role.
How to prepare for a job interview at Pearson Education
✨Understand the Role Inside Out
Make sure you thoroughly understand the responsibilities of the Director of Business Support and PMO. Familiarise yourself with the key tasks such as strategic coordination, operational support, and leading a team of Program Managers. This will help you articulate how your experience aligns with their needs.
✨Prepare for Leadership Questions
Given the leadership nature of this role, be ready to discuss your leadership style and experiences. Think of specific examples where you've successfully led teams, managed projects, or influenced senior leaders. This will demonstrate your capability to fulfil the role effectively.
✨Showcase Your Problem-Solving Skills
The job requires strong problem-solving abilities. Prepare to discuss challenges you've faced in previous roles and how you overcame them. Highlight your approach to identifying risks and implementing solutions, especially in complex environments.
✨Communicate Clearly and Confidently
As you'll be preparing executive communications and reports, it's crucial to demonstrate your communication skills during the interview. Practice articulating your thoughts clearly and concisely, ensuring you can simplify complex information for executives.