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- Tasks: Provide hands-on IT support and resolve tech issues for a global manufacturing company.
- Company: Join a leading global manufacturer with a focus on innovation and technology.
- Benefits: Competitive salary of up to £33k, structured development pathway, and career progression.
- Other info: Dynamic office environment with opportunities for growth and learning.
- Why this job: Kickstart your IT career with exposure to enterprise systems and cloud technologies.
- Qualifications: Experience in 1st/2nd line IT support and ITIL v4 certification required.
The predicted salary is between 33000 - 33000 £ per year.
Pearson Carter is currently working with a global manufacturing company looking to bring in a new IT Support Engineer. This is a fantastic opportunity to act as the first point of contact for day-to-day IT operations across their office and warehouse, working closely with a Group Technical & Transformation Team. You’ll receive excellent exposure and opportunities to grow into enterprise systems and cloud technologies. They offer a structured development pathway and clear progression into advanced systems roles.
Responsibilities
- Log, triage, and resolve incidents across software, hardware, access, and operational systems — capturing full evidence upfront.
- Provide hands‑on support for desktops, laptops, printers, mobile devices, Microsoft 365, and connectivity issues, including Day‑1 new starter readiness.
- Coordinate procurement, delivery, and returns of end‑user and warehouse IT equipment with third‑party vendors.
- Track recurring issues, maintain weekly trend reports, and contribute to SOPs and knowledge articles.
- Escalate complex issues to Application Support and the Group Technical & Transformation Team with structured escalation packs.
Experience
- Experience in a 1st / 2nd line IT support role.
- ITIL v4 Foundation certified.
- Strong knowledge of Windows OS, Microsoft 365 applications, Power BI, and endpoint troubleshooting.
- Basic exposure to Microsoft Dynamics 365 CE or F&O.
- Familiarity with networking fundamentals (DNS, DHCP, VPN, LAN/WAN).
- Good understanding of user access management and account provisioning.
- Full UK driving licence with access to a vehicle.
Salary
They offer a salary package of up to £33k, depending on experience.
Location
5 days per week in office near Warrington.
IT Support Engineer - £33,000 in Warrington employer: Pearson Carter
Contact Detail:
Pearson Carter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - £33,000 in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your responses. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or relevant experience, bring it along to interviews. Demonstrating your hands-on knowledge of Windows OS, Microsoft 365, and troubleshooting can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Engineer - £33,000 in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience in 1st and 2nd line support, and don’t forget to mention your ITIL v4 certification. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Showcase Relevant Experience: When detailing your experience, focus on specific examples that demonstrate your troubleshooting skills and familiarity with Microsoft 365 and Windows OS. We’re keen to see how you’ve tackled challenges in previous roles!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Pearson Carter
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft 365 applications, and endpoint troubleshooting. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you're not just familiar with the tools but can also apply your knowledge effectively.
✨Showcase Your ITIL Knowledge
Since ITIL v4 Foundation certification is a requirement, be prepared to talk about how you've applied ITIL principles in your previous roles. Think of examples where you've logged, triaged, or resolved incidents, and how you maintained documentation. This will demonstrate your understanding of structured IT support processes.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. For instance, they might ask how you'd handle a recurring issue with a specific piece of hardware. Practise articulating your thought process clearly and logically, as this will highlight your analytical skills.
✨Understand the Company Culture
Research the global manufacturing company and their values. Knowing their mission and how they operate can help you tailor your responses to align with their culture. This shows genuine interest and helps you stand out as a candidate who fits well within their team.