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- Tasks: Lead a team to deliver Microsoft Dynamics 365 SaaS solutions on time and within budget.
- Company: Join a growing tech business with a focus on innovation and excellence.
- Benefits: Competitive salary up to £90,000, flexible remote work, and career development opportunities.
- Why this job: Make a real impact in a strategic leadership role while inspiring a high-performing team.
- Qualifications: 5-10 years in B2B SaaS, strong Microsoft software delivery background, and project management accreditation.
- Other info: Flexible working within the UK with occasional travel for meetings and events.
The predicted salary is between 54000 - 126000 £ per year.
An exciting opportunity for an experienced Operations Director to lead the delivery of Microsoft Dynamics 365-based SaaS solutions within a growing technology business. You’ll oversee a team of consultants and project managers, ensuring every implementation is delivered on time, within budget, and to the highest standards. This is a strategic leadership role for a hands-on professional who can balance governance with flexibility, drive operational excellence, and inspire a high-performing team. Ideal for someone with a proven background in ERP or SaaS project delivery and experience managing remote delivery teams in a Microsoft ecosystem.
Responsibilities:
- Lead the Professional Services team — including Lead Consultants, Application Consultants, and Project Managers — to deliver Microsoft Dynamics-based SaaS solutions on time, on budget, and to scope.
- Take overall responsibility for ERP implementation projects for both new and existing customers.
- Drive delivery excellence and embed continuous improvement across all projects.
- Manage the function’s chargeability, recovery, and profitability targets.
- Implement best practice project management, planning, and reporting within a SaaS delivery model.
- Oversee the implementation and adoption of Microsoft Project Operations to enhance delivery performance.
- Report directly to the senior management team and present operational updates at board level.
- Maintain current knowledge of the Microsoft ecosystem, ensuring the team’s certifications and expertise remain up to date.
- Coach, mentor, and empower delivery teams to achieve high performance.
- Balance strong governance with agile flexibility to meet evolving customer needs.
Experience:
- 5–10 years’ experience leading a Professional Services or Implementation function in a B2B SaaS environment.
- Strong background in Microsoft-based software delivery or ERP/CRM implementations (e.g., Microsoft Dynamics 365).
- Project Management accreditation (PRINCE2, Agile, or Scrum).
- Proven track record of delivering ERP/SaaS projects to time and budget within remote or hybrid teams.
- Expertise in software implementation best practice within a Microsoft framework.
- Demonstrated ability to improve processes and optimize delivery efficiency.
- Skilled in stakeholder management, communication, and influencing at all organizational levels.
- Strategic mindset combined with a hands-on, proactive leadership style.
- Evidence of success within fast-paced, scaling, or private equity-backed businesses.
Salary: Up to £90,000, depending on experience.
Location: Flexible remote working within the UK, with occasional travel for meetings, training, and company events.
How to Apply: Please reply as soon as possible with your CV to be considered for this position. You can also reach out directly via harry.b@pearsoncarter.com or call 0191 406 6111.
Pearson Carter is the Global Leader in Microsoft Technology Recruitment with specialist roles across the globe – www.pearsoncarter.com
Operations Director in Southampton employer: Pearson Carter
Contact Detail:
Pearson Carter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Microsoft Dynamics 365. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies of your past projects, especially those related to ERP or SaaS implementations. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Ace the interview by being ready to discuss your leadership style and how you’ve driven operational excellence in previous roles. Use specific examples to illustrate your experience managing remote teams and delivering projects on time and within budget.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Operations Director in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Director role. Highlight your experience with Microsoft Dynamics 365 and any relevant SaaS projects you've led. We want to see how your background aligns with what we're looking for!
Showcase Leadership Skills: In your application, emphasise your leadership style and how you've successfully managed remote teams. We’re keen on seeing examples of how you’ve inspired high performance in others, so don’t hold back!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your achievements and skills. We appreciate a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you're proactive and tech-savvy!
How to prepare for a job interview at Pearson Carter
✨Know Your Microsoft Dynamics Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 and its applications. Be ready to discuss specific projects you've led or been involved in, highlighting how you drove delivery excellence and managed remote teams.
✨Showcase Your Leadership Style
Prepare examples that demonstrate your hands-on leadership approach. Talk about how you've coached and empowered teams in the past, and be ready to discuss how you balance governance with flexibility to meet customer needs.
✨Be Ready for Strategic Discussions
Since this role involves reporting to senior management, practice articulating your strategic mindset. Think about how you've improved processes and optimised delivery efficiency in previous roles, and be prepared to share these insights.
✨Understand the SaaS Delivery Model
Familiarise yourself with best practices in project management within a SaaS context. Be ready to discuss how you've implemented project management frameworks like PRINCE2 or Agile, and how they contributed to successful project outcomes.