At a Glance
- Tasks: Lead a team to deliver Microsoft Dynamics 365 SaaS solutions on time and within budget.
- Company: Join a growing tech business with a focus on innovation and excellence.
- Benefits: Competitive salary up to £90,000, flexible remote work, and opportunities for professional growth.
- Other info: Flexible working within the UK with occasional travel for meetings and training.
- Why this job: Make a real impact in a strategic leadership role while inspiring a high-performing team.
- Qualifications: 5-10 years in B2B SaaS, strong Microsoft software delivery background, and project management accreditation.
The predicted salary is between 54000 - 126000 £ per year.
An exciting opportunity for an experienced Operations Director to lead the delivery of Microsoft Dynamics 365-based SaaS solutions within a growing technology business. You’ll oversee a team of consultants and project managers, ensuring every implementation is delivered on time, within budget, and to the highest standards. This is a strategic leadership role for a hands-on professional who can balance governance with flexibility, drive operational excellence, and inspire a high-performing team. Ideal for someone with a proven background in ERP or SaaS project delivery and experience managing remote delivery teams in a Microsoft ecosystem.
Responsibilities:
- Lead the Professional Services team — including Lead Consultants, Application Consultants, and Project Managers — to deliver Microsoft Dynamics-based SaaS solutions on time, on budget, and to scope.
- Take overall responsibility for ERP implementation projects for both new and existing customers.
- Drive delivery excellence and embed continuous improvement across all projects.
- Manage the function’s chargeability, recovery, and profitability targets.
- Implement best practice project management, planning, and reporting within a SaaS delivery model.
- Oversee the implementation and adoption of Microsoft Project Operations to enhance delivery performance.
- Report directly to the senior management team and present operational updates at board level.
- Maintain current knowledge of the Microsoft ecosystem, ensuring the team’s certifications and expertise remain up to date.
- Coach, mentor, and empower delivery teams to achieve high performance.
- Balance strong governance with agile flexibility to meet evolving customer needs.
Experience:
- 5–10 years’ experience leading a Professional Services or Implementation function in a B2B SaaS environment.
- Strong background in Microsoft-based software delivery or ERP/CRM implementations (e.g., Microsoft Dynamics 365).
- Project Management accreditation (PRINCE2, Agile, or Scrum).
- Proven track record of delivering ERP/SaaS projects to time and budget within remote or hybrid teams.
- Expertise in software implementation best practice within a Microsoft framework.
- Demonstrated ability to improve processes and optimize delivery efficiency.
- Skilled in stakeholder management, communication, and influencing at all organizational levels.
- Strategic mindset combined with a hands-on, proactive leadership style.
- Evidence of success within fast-paced, scaling, or private equity-backed businesses.
Salary: Up to £90,000, depending on experience.
Location: Flexible remote working within the UK, with occasional travel for meetings, training, and company events.
How to Apply: Please reply as soon as possible with your CV to be considered for this position. You can also reach out directly via harry.b@pearsoncarter.com or call 0191 406 6111.
Pearson Carter is the Global Leader in Microsoft Technology Recruitment with specialist roles across the globe – www.pearsoncarter.com
Operations Director in Birmingham employer: Pearson Carter
As a leading technology business specialising in Microsoft Dynamics 365 solutions, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our flexible remote working model allows for a healthy work-life balance, while our commitment to continuous improvement and operational excellence ensures that you will be part of a high-performing team dedicated to delivering exceptional results. Join us to take your career to the next level in an environment that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director in Birmingham
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Director at Pearson Carter!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Pearson Carter or be willing to refer you for that Operations Director position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Pearson Carter who’s on the lookout for their next Operations Director star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Director role at Pearson Carter!
We think you need these skills to ace Operations Director in Birmingham
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Pearson Carter. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Pearson Carter
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Pearson Carter. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
