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- Tasks: Support complex Business Central issues and enhance systems and processes.
- Company: Leading Microsoft Partner in the UK with a focus on innovation.
- Benefits: Competitive salary, 25 days annual leave, and hybrid work options.
- Other info: Opportunity for professional growth in a supportive environment.
- Why this job: Join a dynamic team and make a real impact on customer solutions.
- Qualifications: 5+ years experience with Microsoft Dynamics 365 Business Central.
The predicted salary is between 50000 - 50000 £ per year.
Pearson Carter are working with one of the leading Microsoft Partners based in the United Kingdom. They are looking to grow their team and hire an experienced 3rd line support consultant to contribute to continuous improvement through system, process, and service enhancement initiatives.
Responsibilities
- Act as the escalation point for the most complex and high-impact Business Central issues from 1st and 2nd Line Support.
- Produce and maintain high-quality technical documentation, knowledge articles, and handover materials.
- Work closely with developers to clarify requirements, validate solutions, and ensure quality delivery.
- Engage directly with customers to gather, analyse, and document technical and functional requirements.
Experience Required
- Minimum 5 years’ experience supporting Microsoft Dynamics 365 Business Central.
- Strong understanding of Business Central architecture, configuration, and extensibility.
- Solid knowledge of data structures, troubleshooting methodologies, and system diagnostics.
- Experience within a Microsoft Partner environment.
Salary & Benefits
- Competitive salary up to £50,000
- 25 days of annual leave
- Hybrid work/remote
Support Consultant – 3rd Line in London employer: Pearson Carter
Contact Detail:
Pearson Carter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Consultant – 3rd Line in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the Microsoft ecosystem and let them know you're on the lookout for a 3rd Line Support Consultant role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your experience with D365 Business Central. Highlight those complex issues you've tackled and how you’ve contributed to system improvements – this will make you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Get ready for those tricky interview questions by doing mock interviews with friends or using online resources. Focus on articulating your troubleshooting methodologies and how you engage with customers to gather requirements.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you, and applying directly can give you an edge. Plus, it shows your enthusiasm for joining our team!
We think you need these skills to ace Support Consultant – 3rd Line in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Consultant role. Highlight your experience with Microsoft Dynamics 365 Business Central and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills: In your application, give examples of complex issues you've resolved in the past. We love seeing how you approach challenges, especially when it comes to high-impact Business Central problems. Let us know how you can contribute to our continuous improvement!
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through. Share a bit about yourself and why you're passionate about this role. We’re looking for someone who fits well with our team culture!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Pearson Carter
✨Know Your Stuff
Make sure you brush up on your knowledge of Microsoft Dynamics 365 Business Central. Be ready to discuss its architecture, configuration, and extensibility in detail. This will show that you’re not just familiar with the system but can also handle complex issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled high-impact issues in the past. Think about specific scenarios where you acted as an escalation point and how you collaborated with developers to find solutions. This will demonstrate your ability to manage complex problems effectively.
✨Communicate Clearly
Since you'll be engaging directly with customers, practice explaining technical concepts in a way that's easy to understand. Being able to gather and document requirements clearly is crucial, so think about how you can convey your thoughts succinctly during the interview.
✨Prepare Questions
Have a few thoughtful questions ready for your interviewers. Ask about their current challenges with Business Central or how they approach continuous improvement initiatives. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.