Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage IT projects, ensuring seamless service delivery and client communication.
- Company: Dynamic IT support company focused on schools, businesses, and charities.
- Benefits: Competitive salary up to £50,000 and a comprehensive benefits package.
- Why this job: Make a real impact in IT service delivery while working in a supportive environment.
- Qualifications: Experience in managing technical projects and strong communication skills required.
- Other info: Onsite role in Surrey with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Pearson Carter are currently working with a company that provides specialist IT support to schools, businesses and charities.
Project and Quality Management
- Lead and manage customer-facing and internal technical projects from initiation to completion, allocating resources, communicating with customers, and ensuring projects are signed off.
- Coordinate with internal teams and external parties (suppliers, clients) to ensure seamless project and service delivery.
Process, Policy, and Change Delivery
- Collaborate closely with the Technical Services Manager to design, refine, and implement new or improved service delivery processes and documentation in line with the TSM's strategic vision.
- Lead continuous improvement initiatives, often using ITIL best practices, ensuring new procedures are practical, scalable, and aligned with company standards.
Service Performance and Client Liaison
- Serve as the main operational liaison between the MSP and assigned clients, ensuring customers are kept updated with timely, accurate, and supportive communication.
- Develop solutions to allow the Helpdesk Supervisor to monitor and report on service delivery metrics and SLAs (Service Level Agreements), ensuring compliance with contractual obligations.
- Assist in the preparation and presentation of service reports, dashboards, and KPIs (Key Performance Indicators) during regular service reviews with clients.
Experience
- Experience managing technical projects through to conclusion.
- Experience working for a Microsoft Partner or an organisation supporting multiple clients.
- Experience analysing existing IT operational procedures to identify bottlenecks, redundancies, or compliance gaps.
- Experience defining and enforcing documentation standards, templates, and style guides across an engineering organisation.
- Experience bridging the gap between technical engineering teams and non-technical stakeholders through clear process documentation.
- Experience working for an MSP or an organisation supporting multiple clients.
- Experience of using Autotask and/or Datto RMM.
- ITIL 4 accreditation.
- Prince2 or similar Project Management accreditation.
- Microsoft 365, SharePoint and Teams experience.
Salary
They offer an excellent salary package of up to £50,000 plus a benefits package.
Location
The client is based in Surrey and you are required to be in office 5x days per week.
How to Apply
Please apply asap with your CV to be considered for this position. You can also get in touch with me on Cameron.s@pearsoncarter.com or 0191 406 6111.
Pearson Carter is the Global Leader in Microsoft Technology, Web, Mobile and Software Development Recruitment with specialist roles across the globe – www.pearsoncarter.com
Service Delivery Lead | up to £50,000 | Onsite, Surrey in London employer: Pearson Carter
Contact Detail:
Pearson Carter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Lead | up to £50,000 | Onsite, Surrey in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in service delivery or IT support. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to project management and service delivery. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your expertise! Create a portfolio or a presentation that highlights your past projects and achievements in service delivery. This can really set you apart during interviews and give potential employers a clear picture of what you bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re always on the lookout for talented individuals like you to join our team!
We think you need these skills to ace Service Delivery Lead | up to £50,000 | Onsite, Surrey in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Lead role. Highlight your experience in managing technical projects and working with clients, as this will show us you’re a great fit for the position.
Showcase Your Skills: Don’t forget to showcase your skills in project management and ITIL best practices. We want to see how you’ve implemented processes and improved service delivery in your previous roles.
Be Clear and Concise: When writing your application, be clear and concise. Use straightforward language to describe your experiences and achievements, so we can easily see how you meet our requirements.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being considered. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Pearson Carter
✨Know Your Projects Inside Out
Make sure you can discuss your previous projects in detail, especially those that involved managing technical teams or liaising with clients. Be ready to explain how you allocated resources and ensured project completion, as this will show your hands-on experience.
✨Familiarise Yourself with ITIL Best Practices
Since the role involves continuous improvement initiatives, brush up on ITIL principles. Be prepared to discuss how you've implemented these practices in past roles and how they can be applied to enhance service delivery processes.
✨Prepare for Client Liaison Scenarios
Think of examples where you've successfully communicated with clients or stakeholders. Highlight your ability to keep them updated and how you’ve developed solutions to improve service delivery metrics. This will demonstrate your client management skills.
✨Showcase Your Documentation Skills
As documentation standards are crucial for this role, come prepared with examples of how you've defined and enforced these in previous positions. Discuss any templates or style guides you've created, as this will illustrate your attention to detail and organisational skills.