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- Tasks: Provide hands-on technical support for Google Workspace and troubleshoot hardware/software issues.
- Company: Join a dynamic team in London focused on delivering top-notch user support.
- Benefits: Competitive salary, professional development, and the chance to work in a collaborative environment.
- Why this job: Make a real difference by helping users maximise their productivity with cutting-edge tools.
- Qualifications: Experience in hardware support and software deployment, with strong problem-solving skills.
- Other info: Exciting opportunity for career growth in a supportive, SC cleared environment.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an End User Support Engineer to provide hands-on technical support within a SC cleared environment. You will deliver 1st, 2nd and 3rd line support across a Google Workspace environment, supporting end users with both hardware and software issues while ensuring a high level of service and professionalism.
KEY RESPONSIBILITIES
- Providing L1–L3 support for Google Workspace (Gmail, Drive, Docs, Sheets, Meet, Calendar, etc.)
- Diagnosing and troubleshooting Mac (macOS & iOS) and Windows devices
- User onboarding and offboarding
- Managing user provisioning, group policies and organisational units within Google Admin Console
- Incident management and ticket resolution
- Supporting MDM and SSO integration
REQUIRED SKILLS AND EXPERIENCE
- Hardware support and maintenance (laptops, printers, phones and other devices)
- Software setup and application deployment
- Licence management
- Resolving network connectivity issues (LAN, Wi-Fi, VPN and related network problems)
- Supporting and training users to maximise effective use of workspace tools
CANDIDATE PROFILE
- London based
- SC clearable
- On Call element to the role
If you’re interested in learning more or applying, please get in touch to discuss further.
End User Support Engineer | London | On-site employer: Pearson Carter
Contact Detail:
Pearson Carter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Engineer | London | On-site
✨Tip Number 1
Get familiar with Google Workspace! Brush up on your skills with Gmail, Drive, and all the other tools. The more you know, the better you'll impress during interviews.
✨Tip Number 2
Practice your troubleshooting skills. Set up a mock environment at home where you can diagnose issues on both Mac and Windows devices. This hands-on experience will give you the confidence to tackle real-world problems.
✨Tip Number 3
Network like a pro! Connect with current or former End User Support Engineers on LinkedIn. They can provide insights and maybe even refer you to opportunities. Plus, it shows you're serious about the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace End User Support Engineer | London | On-site
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Google Workspace and any relevant hardware support. We want to see how your skills match the key responsibilities listed in the job description.
Show Off Your Troubleshooting Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love seeing candidates who can demonstrate their problem-solving abilities!
Be Professional Yet Personable: While we appreciate a professional tone, don’t be afraid to let your personality shine through. Show us that you can provide excellent customer service while being approachable and friendly.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Pearson Carter
✨Know Your Google Workspace Inside Out
Make sure you’re familiar with all the tools in Google Workspace, like Gmail, Drive, and Docs. Brush up on common issues users face and how to resolve them, as this will show your technical prowess and readiness to support end users effectively.
✨Showcase Your Troubleshooting Skills
Prepare to discuss specific examples of how you've diagnosed and resolved hardware and software issues in the past. Think about scenarios involving both Mac and Windows devices, as well as network connectivity problems, to demonstrate your hands-on experience.
✨Highlight Your Customer Service Approach
Since this role requires a high level of service and professionalism, be ready to talk about how you handle user onboarding and offboarding. Share examples of how you’ve trained users to maximise their use of workspace tools, showcasing your ability to communicate effectively.
✨Understand Incident Management
Familiarise yourself with incident management processes and ticket resolution strategies. Be prepared to discuss how you prioritise and manage multiple support requests, as this will reflect your organisational skills and ability to work under pressure.