Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support for Google Workspace and troubleshoot devices.
- Company: Join a leading Microsoft Partner with a vibrant team culture.
- Benefits: Earn £45,000-£55,000 plus a 10% bonus and enjoy great perks.
- Why this job: Make a difference by helping users thrive in their tech environment.
- Qualifications: Experience with Google Workspace and strong troubleshooting skills required.
- Other info: Onsite role in London with opportunities for career advancement.
The predicted salary is between 45000 - 55000 £ per year.
Pearson Carter are currently working with an established Microsoft Partner who are looking for an End User Support Engineer with strong Google Workspace experience for an onsite role with on-call.
Responsibilities:
- Level 1-3 support for Google Workspace Environment
- Diagnosing Mac (OS & iOS) and PC Devices
- Help clients with workspace and train the users
- Onboarding and offboarding
- Manage user provisioning, group policies, and organisational units in Google Admin Console
- Incident Management Support
- MDM and SSO integrations
- Hardware support and maintenance, laptops/printers/phones and devices
- Set up new software applications
- License management
- Resolve network connectivity issues, including LAN, Wi-Fi, VPN, and other network-related problems
Experience:
- Google Workspace
- Google Admin Console
- Level 1 – 3 support
- Mac and PC support
- Identity management
- SSO
- MDM
- ITIL
Clearance: Candidates need to be currently SC Cleared or eligible to be put through clearance.
Location: This client has an office in London and needs people to work onsite.
How to Apply: Please apply as soon as possible with your CV to be considered for this position. You can also get in touch via phone.
End User Support Engineer in London employer: Pearson Carter
Contact Detail:
Pearson Carter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Microsoft Partners or have experience with Google Workspace. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! If you’ve got experience with Google Admin Console or troubleshooting Mac and PC devices, make sure to highlight that in conversations. We want to see how you can solve problems and support users effectively.
✨Tip Number 3
Prepare for the interview! Brush up on common questions related to Level 1-3 support and incident management. We recommend practising your responses with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to dive into the world of End User Support Engineering.
We think you need these skills to ace End User Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Google Workspace and any relevant support roles. We want to see how your skills match the job description, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the End User Support Engineer role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Showcase Your Technical Skills: Since this role involves Level 1-3 support, make sure to mention your experience with diagnosing Mac and PC devices, as well as your familiarity with Google Admin Console. We’re looking for someone who can hit the ground running!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it makes the whole process smoother for us and you!
How to prepare for a job interview at Pearson Carter
✨Know Your Google Workspace Inside Out
Make sure you brush up on your Google Workspace knowledge. Familiarise yourself with the Admin Console, user provisioning, and group policies. Being able to discuss specific features or recent updates will show that you're not just a user but someone who understands the platform deeply.
✨Demonstrate Your Troubleshooting Skills
Prepare to share examples of how you've diagnosed and resolved issues with Mac and PC devices. Think about specific incidents where you managed network connectivity problems or provided Level 1-3 support. Real-life scenarios will help illustrate your problem-solving abilities.
✨Show Off Your Training Experience
Since part of the role involves training users, be ready to talk about any experience you have in onboarding or offboarding staff. Highlight your ability to communicate complex information clearly and effectively, as this is crucial for helping clients get the most out of their tools.
✨Be Ready for Incident Management Questions
Understand the principles of incident management and be prepared to discuss how you would handle various situations. Think about how you prioritise tasks and manage multiple incidents simultaneously, especially in a fast-paced environment like IT support.