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- Tasks: Lead the Microsoft Dynamics CRM platform, driving user engagement and aligning it with business needs.
- Company: Join a dynamic professional services group in London with a focus on innovation.
- Benefits: Enjoy a competitive salary of £75k and hybrid working options.
- Why this job: Make a real impact by optimising CRM systems and enhancing user experiences.
- Qualifications: Extensive experience with Microsoft Dynamics and strong stakeholder engagement skills.
- Other info: Great opportunity for career growth in a fast-paced environment.
The predicted salary is between 60000 - 90000 £ per year.
We’re looking for a CRM Product Lead to take full ownership of our Microsoft Dynamics CRM platform, driving adoption, enabling users, and aligning the system to real business needs across our fast-paced, professional services group.
Responsibilities:
- Drive Adoption & User Engagement
- Ensure high CRM engagement across sales, delivery, finance, and leadership teams
- Lead onboarding, upskilling and ongoing training—tailored by role and function
- Embed a continuous feedback loop to iterate the CRM around user needs
- Own the Product Roadmap
- Act as Product Owner for Dynamics: gather requirements, manage backlog, and lead the roadmap
- Scope and spec features based on real user workflows and pain points
- Liaise with internal developers and third-party tech partners to ensure quality delivery
- Optimise System Performance & Integration
- Oversee system performance, data integrity, and integration with tools like ATS and finance systems
- Establish CRM best practices, usage standards, and documentation across the group
- Engage Senior Stakeholders
- Align CRM functionality with business objectives across Sales, Finance, Delivery and C-Suite
Experience:
- Extensive experience implementing and scaling Microsoft Dynamics in a professional services environment
- Strong track record driving behavioural change and tech adoption in complex stakeholder environments
- Deep knowledge of how leadership, consulting, or talent businesses operate
- A hands-on, floor-walking approach—you’re as comfortable with end-users as you are with execs
Technical & Strategic Acumen
- Confident translating business processes into CRM specs and delivering through Agile teams
- Skilled at stakeholder engagement, governance, and change enablement
- Comfortable engaging with commercial and financial metrics to drive decision-making
Salary: £75k base salary benefits
Location: Hybrid – typically 4 days on site during probation. Office is based in London
How to Apply: Please reply as soon as possible with your CV to be considered for this position.
D365 CRM Business Applications Development Manager in London employer: Pearson Carter
Contact Detail:
Pearson Carter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 CRM Business Applications Development Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Microsoft Dynamics. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with D365 CRM, consider creating a portfolio or case studies that highlight your achievements. This can really set you apart during interviews.
✨Tip Number 3
Prepare for the interview by understanding the company’s CRM needs. Research their current use of Dynamics and think about how you can drive adoption and improve user engagement. Tailor your answers to show you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace D365 CRM Business Applications Development Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of D365 CRM Business Applications Development Manager. Highlight your experience with Microsoft Dynamics and any relevant achievements that showcase your ability to drive user engagement and adoption.
Showcase Your Skills: Don’t just list your skills—demonstrate them! Use specific examples from your past roles where you’ve successfully implemented CRM solutions or led teams through tech adoption. This will help us see how you can add value to our team.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and why you’re a great fit for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Pearson Carter
✨Know Your Dynamics Inside Out
Make sure you have a solid understanding of Microsoft Dynamics CRM. Brush up on its features, functionalities, and how it can be tailored to meet business needs. Be ready to discuss specific examples of how you've driven adoption and user engagement in previous roles.
✨Showcase Your Stakeholder Engagement Skills
Prepare to talk about your experience with various stakeholders, from end-users to C-suite executives. Think of examples where you've successfully aligned CRM functionality with business objectives and how you managed feedback loops to improve the system.
✨Demonstrate Your Technical Acumen
Be prepared to discuss how you translate business processes into CRM specifications. Highlight any experience you have working with Agile teams and how you've overseen system performance and integration with other tools. This will show your technical and strategic capabilities.
✨Bring Real-World Examples
Have a few case studies or examples ready that illustrate your hands-on approach to driving behavioural change and tech adoption. Discuss challenges you faced, how you overcame them, and the impact your actions had on the organisation. This will help paint a picture of your practical experience.
