At a Glance
- Tasks: Provide hands-on IT support and troubleshoot issues for users daily.
- Company: Join a leading construction and engineering firm with a supportive team.
- Benefits: Earn up to €35,000 with great benefits in a full-time role.
- Other info: Work in Carnwath, with opportunities for growth and learning.
- Why this job: Kickstart your IT career and make a real difference in a dynamic environment.
- Qualifications: Experience in IT support and familiarity with Windows and Microsoft 365.
The predicted salary is between 35000 - 35000 £ per year.
Pearson Carter are currently working with a leading construction and structural engineering organisation who are looking to hire an IT Support Technician to provide day-to-day technical support across the business. This is a hands-on role where you’ll act as the first point of contact for IT issues, supporting users across a range of hardware, software, and business-critical systems.
Responsibilities:
- Act as the first point of contact for IT support via phone, email, and face-to-face interactions.
- Log, prioritise, troubleshoot, and resolve support tickets across hardware, software, and user access issues.
- Provide 1st and 2nd line support for Windows 10/11, Microsoft 365, and other business applications.
- Set up and configure desktops, laptops, mobile devices, and user accounts.
- Support networking issues including Wi-Fi, VPN, DNS, and IP connectivity.
- Manage the onboarding and offboarding process, including account creation and device setup.
- Maintain accurate asset registers, documentation, and ticket records.
- Liaise with third-party vendors and escalate complex issues when required.
- Assist with routine IT maintenance, patching, audits, and system checks.
Salary: They are offering a salary of up to €35,000 plus benefits.
Location: The client is based in Carnwath, South Lanarkshire and they are looking for someone to be in office full-time, 5 days per week.
IT Support Technician | up to €35,000 | 5x p/w Carnwath in Lanark employer: Pearson Carter
Join a leading construction and structural engineering organisation in Carnwath as an IT Support Technician, where you will be part of a dynamic team dedicated to providing exceptional technical support. With a focus on employee growth and development, the company offers a collaborative work culture, competitive salary of up to €35,000, and comprehensive benefits, ensuring that you thrive both personally and professionally in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician | up to €35,000 | 5x p/w Carnwath in Lanark
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Carnwath. It's a great way to meet potential employers and get your name out there. Plus, you never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your interview skills! We recommend doing mock interviews with friends or using online platforms. The more comfortable you are talking about your experience with IT support, the better you'll perform when it counts.
✨Tip Number 3
Show off your skills! If you can, create a portfolio or a personal project that highlights your IT support abilities. This could be anything from a blog about troubleshooting tips to a video demonstrating how to set up a VPN. It’ll make you stand out!
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that IT Support Technician role. Plus, applying directly shows you're serious about the position and gives you a better chance of getting noticed.
We think you need these skills to ace IT Support Technician | up to €35,000 | 5x p/w Carnwath in Lanark
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight relevant experience with Windows 10/11, Microsoft 365, and any troubleshooting you've done. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can help us at StudySmarter. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've resolved IT issues in the past. We’re all about finding solutions, so let us know how you’ve tackled challenges head-on!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Pearson Carter
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365, as these are key areas for the role. Be ready to discuss how you've handled support tickets in the past and any specific troubleshooting techniques you’ve used.
✨Show Off Your Communication Skills
As the first point of contact for IT issues, communication is crucial. Practice explaining technical concepts in simple terms, and be prepared to demonstrate your ability to handle both phone and face-to-face interactions with users.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios you might encounter in the role. Think of examples where you've successfully resolved hardware or software issues, and be ready to walk the interviewer through your thought process.
✨Familiarise Yourself with Networking Basics
Since you'll be supporting networking issues like Wi-Fi and VPN connectivity, it’s a good idea to brush up on these topics. Be prepared to discuss how you would troubleshoot common networking problems and what tools you might use.
