At a Glance
- Tasks: Provide hands-on IT support and troubleshoot tech issues for users.
- Company: Leading construction and structural engineering organisation with a dynamic team.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Fully onsite role in Carnwath, South Lanarkshire with great team culture.
- Why this job: Kickstart your IT career and make a real difference in a thriving company.
- Qualifications: 3 years of IT support experience and strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
Pearson Carter is currently working with a leading construction and structural engineering organisation looking to hire an IT Support Technician to provide day‑to‑day technical support across the business. This is a hands‑on role where you'll act as the first point of contact for IT issues, supporting users across a range of hardware, software, and business‑critical systems.
Responsibilities:
- Act as the first point of contact for IT support via phone, email, and face‑to‑face interactions.
- Log, prioritise, troubleshoot, and resolve support tickets across hardware, software, and user access issues.
- Provide 1st and 2nd line support for Windows 10/11, Microsoft 365, and other business applications.
- Set up and configure desktops, laptops, mobile devices, and user accounts.
- Support networking issues including Wi‑Fi, VPN, DNS, and IP connectivity.
- Manage the onboarding and offboarding process, including account creation and device setup.
- Maintain accurate asset registers, documentation, and ticket records.
- Liaise with third‑party vendors and escalate complex issues when required.
- Assist with routine IT maintenance, patching, audits, and system checks.
Experience:
- 3 years’ experience in a 1st and/or 2nd line IT Support role.
- Strong experience supporting Windows 10/11 and Microsoft 365 environments.
- Hands‑on experience managing Active Directory users and permissions.
- Strong troubleshooting skills across hardware, software, and network‑related issues.
- Excellent communication and customer service skills.
- Ability to work independently and prioritise workloads effectively.
Desirable:
- Experience working with virtual machines.
- Knowledge of IT management tools such as ManageEngine.
- Experience with Group Policy administration.
Location: This client is based in Carnwath, South Lanarkshire and operates on a fully onsite working model.
How to Apply: Please apply ASAP with your CV to be considered for this position. You can also get in touch with me on alexandra@pearsoncarter.com or 0191 406 611.
IT Support Technician in Lanark employer: Pearson Carter
Join a leading construction and structural engineering organisation in Carnwath, South Lanarkshire, where you will be part of a dynamic team dedicated to providing exceptional IT support. With a strong emphasis on employee growth and development, the company fosters a collaborative work culture that values innovation and problem-solving. Enjoy the benefits of a fully onsite role that allows you to engage directly with colleagues and contribute to meaningful projects within a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Lanark
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your responses. Make sure you can showcase your troubleshooting skills and experience with Windows 10/11 and Microsoft 365.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace IT Support Technician in Lanark
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with Windows 10/11 and Microsoft 365, as well as any hands-on troubleshooting skills you've got. We want to see how your background fits perfectly with what we're looking for!
Show Off Your Communication Skills:Since this role involves a lot of interaction with users, it's crucial to showcase your excellent communication skills. Use clear and concise language in your application to demonstrate that you can explain technical issues in a way that's easy to understand. We love a good communicator!
Highlight Relevant Experience:Don’t forget to mention your 3 years of experience in 1st and/or 2nd line support. Be specific about the types of issues you've resolved and the systems you've worked with. This helps us see that you're ready to hit the ground running in our team!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being considered. It’s super easy and ensures your application gets to the right place. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Pearson Carter
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and problem-solving skills.
✨Practice Your Communication Skills
As an IT Support Technician, you'll be the first point of contact for users. Practise explaining technical issues in simple terms. This will help demonstrate your excellent communication skills during the interview.
✨Showcase Your Customer Service Mindset
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight situations where you went above and beyond to resolve issues, as this is crucial for the role.
✨Familiarise Yourself with the Company
Research the construction and structural engineering organisation you're interviewing with. Understanding their business and how IT supports their operations will help you tailor your responses and show genuine interest in the role.
