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- Tasks: Provide hands-on IT support and resolve incidents across various systems.
- Company: Join a global manufacturing company with a focus on innovation.
- Benefits: Competitive salary up to £33k, structured development pathway, and hybrid work model.
- Other info: Great opportunities for career progression and skill development.
- Why this job: Kickstart your IT career with exposure to enterprise systems and cloud technologies.
- Qualifications: ITIL v4 certified with experience in 1st/2nd line IT support.
The predicted salary is between 33000 - 33000 £ per year.
Pearson Carter is currently working with a global manufacturing company looking to bring in a new IT Support Analyst. This is a fantastic opportunity to act as the first point of contact for day-to-day IT operations across their office and warehouse, working closely with a Group Technical & Transformation Team. You'll receive excellent exposure and opportunities to grow into enterprise systems and cloud technologies. They offer a structured development pathway and clear progression into advanced systems roles.
Responsibilities
- Log, triage, and resolve incidents across software, hardware, access, and operational systems — capturing full evidence upfront.
- Provide hands‑on support for desktops, laptops, printers, mobile devices, Microsoft 365, and connectivity issues, including Day-1 new starter readiness.
- Coordinate procurement, delivery, and returns of end‑user and warehouse IT equipment with third‑party vendors.
- Track recurring issues, maintain weekly trend reports, and contribute to SOPs and knowledge articles.
- Escalate complex issues to Application Support and the Group Technical & Transformation Team with structured escalation packs.
Experience
- Experience in a 1st / 2nd line IT support role.
- ITIL v4 Foundation certified.
- Strong knowledge of Windows OS, Microsoft 365 applications, Power BI, and endpoint troubleshooting.
- Basic exposure to Microsoft Dynamics 365 CE or F&O.
- Familiarity with networking fundamentals (DNS, DHCP, VPN, LAN/WAN).
- Good understanding of user access management and account provisioning.
- Full UK driving licence with access to a vehicle.
Salary
They offer a salary package of up to £33k, depending on experience.
Location
3 days per week in office near Warrington.
How to apply
Please apply as soon as possible with your CV to be considered for this position. You can also get in touch directly to James.s@pearsoncarter.com.
IT Systems Support Engineer - ITIL Certified employer: Pearson Carter
Contact Detail:
Pearson Carter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems Support Engineer - ITIL Certified
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its tech stack, especially around ITIL practices and Microsoft 365. We want you to feel confident and ready to showcase your skills when it’s time to shine.
✨Tip Number 3
Don’t just apply anywhere—focus on roles that excite you! Use our website to find positions that match your skills and interests. Tailor your approach to show why you’re the perfect fit for the team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace IT Systems Support Engineer - ITIL Certified
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience in 1st/2nd line support and any ITIL certifications you have. We want to see how your skills match what we're looking for!
Showcase Relevant Skills: Don’t forget to showcase your knowledge of Windows OS, Microsoft 365, and troubleshooting skills. Mention any experience with networking fundamentals too. This will help us see that you're a great fit for the position.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially in IT roles!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being considered. It’s the easiest way for us to track your application and get back to you quickly!
How to prepare for a job interview at Pearson Carter
✨Know Your ITIL Basics
Since the role requires ITIL certification, brush up on your ITIL v4 principles. Be ready to discuss how you've applied these in past roles, especially in incident management and service delivery.
✨Showcase Your Technical Skills
Prepare to demonstrate your knowledge of Windows OS, Microsoft 365, and troubleshooting techniques. You might be asked to solve a hypothetical problem, so think through common issues you’ve encountered and how you resolved them.
✨Understand the Company’s Tech Stack
Research the company’s use of enterprise systems and cloud technologies. Familiarise yourself with Microsoft Dynamics 365 and any relevant tools they might use, as this shows your genuine interest in the role and the company.
✨Prepare Questions for Them
Have a few thoughtful questions ready about the team structure, development pathways, or specific technologies they use. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.