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- Tasks: Provide hands-on IT support and resolve incidents across various systems.
- Company: Global manufacturing company with a focus on innovation and growth.
- Benefits: Salary up to £33k, structured development pathway, and hybrid work model.
- Other info: Great opportunity for career progression in a dynamic environment.
- Why this job: Kickstart your IT career with exposure to enterprise systems and cloud technologies.
- Qualifications: 1st/2nd line IT support experience and ITIL v4 Foundation certification required.
The predicted salary is between 33000 - 33000 £ per year.
Pearson Carter is currently working with a global manufacturing company looking to bring in a new IT Support Analyst. This is a fantastic opportunity to act as the first point of contact for day-to-day IT operations across their office and warehouse, working closely with a Group Technical & Transformation Team. You'll receive excellent exposure and opportunities to grow into enterprise systems and cloud technologies. They offer a structured development pathway and clear progression into advanced systems roles.
Responsibilities
- Log, triage, and resolve incidents across software, hardware, access, and operational systems — capturing full evidence upfront.
- Provide hands‑on support for desktops, laptops, printers, mobile devices, Microsoft 365, and connectivity issues, including Day-1 new starter readiness.
- Coordinate procurement, delivery, and returns of end‑user and warehouse IT equipment with third‑party vendors.
- Track recurring issues, maintain weekly trend reports, and contribute to SOPs and knowledge articles.
- Escalate complex issues to Application Support and the Group Technical & Transformation Team with structured escalation packs.
Experience
- Experience in a 1st / 2nd line IT support role.
- ITIL v4 Foundation certified.
- Strong knowledge of Windows OS, Microsoft 365 applications, Power BI, and endpoint troubleshooting.
- Basic exposure to Microsoft Dynamics 365 CE or F&O.
- Familiarity with networking fundamentals (DNS, DHCP, VPN, LAN/WAN).
- Good understanding of user access management and account provisioning.
- Full UK driving licence with access to a vehicle.
Salary
They offer a salary package of up to £33k, depending on experience.
Location
3 days per week in office near Warrington.
How to apply
Please apply as soon as possible with your CV to be considered for this position.
IT Systems Support Engineer - ITIL Certified in England employer: Pearson Carter
Contact Detail:
Pearson Carter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems Support Engineer - ITIL Certified in England
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn or through mutual connections. A friendly chat can give us insights into the company culture and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We should be ready to demonstrate our troubleshooting skills and knowledge of Windows OS and Microsoft 365 applications. Role-play with a friend to boost our confidence!
✨Tip Number 3
Showcase our ITIL certification! During interviews, we can highlight how our understanding of IT service management can benefit the team. Let’s make sure to connect our skills to the job responsibilities outlined in the description.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds. Plus, it shows our enthusiasm for the role. Let’s make it personal and mention something specific from the conversation!
We think you need these skills to ace IT Systems Support Engineer - ITIL Certified in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience in 1st/2nd line support and any ITIL certifications you have. We want to see how your skills match what we're looking for!
Showcase Relevant Experience: When writing your application, focus on your hands-on support experience with desktops, laptops, and Microsoft 365. We love seeing specific examples of how you've resolved issues or improved processes in previous roles.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Pearson Carter
✨Know Your ITIL Basics
Since the role requires ITIL certification, brush up on your ITIL v4 principles. Be ready to discuss how you've applied these in past roles, especially in incident management and service delivery.
✨Showcase Your Technical Skills
Prepare to demonstrate your knowledge of Windows OS, Microsoft 365, and troubleshooting techniques. You might be asked to solve a hypothetical problem, so practice explaining your thought process clearly.
✨Understand the Company’s Tech Stack
Research the company’s use of enterprise systems and cloud technologies. Familiarise yourself with Microsoft Dynamics 365 and any other tools mentioned in the job description to show your genuine interest.
✨Prepare Questions for Them
Have a few thoughtful questions ready about their IT operations or team structure. This shows you're engaged and serious about the role, plus it gives you insight into whether the company is the right fit for you.