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For Companies At a Glance
- Tasks: Lead and optimise consultancy, development, and project management teams for exceptional client satisfaction.
- Company: Join a fast-growing Microsoft Dynamics 365 Business Central partner with ambitious growth plans.
- Benefits: Enjoy a competitive salary of up to £100K and additional benefits.
- Why this job: Shape scalable delivery practices and drive operational excellence in a dynamic environment.
- Qualifications: 7+ years in senior delivery leadership with strong knowledge of ERP systems required.
- Other info: Remote work options available; apply with your CV or contact us directly.
The predicted salary is between 60000 - 140000 £ per year.
D365 BC Service Delivery Director – Up to £100K
Job Overview
A fast-growing Microsoft Dynamics 365 Business Central partner is seeking a visionary Service Delivery Director to lead and optimise consultancy, development, and project management teams. You will drive operational excellence, ensure exceptional client satisfaction, and shape scalable delivery practices to support ambitious growth plans.
Responsibilities
- Define and implement service delivery strategy aligned with company goals.
- Oversee all project services ensuring delivery within budgets, timelines, and quality standards.
- Lead cross-functional teams, mentoring and managing resource allocation.
- Establish KPIs, monitor performance, and implement improvements.
- Build and maintain strong client relationships, managing escalations and ensuring satisfaction.
- Collaborate with internal teams and provide feedback to product development.
- Manage departmental budgets, forecasts, and P&L accountability.
- Participate in sales cycles supporting pre-sales and proposals.
- Drive continuous improvement and risk management strategies.
Experience
- 7+ years in senior delivery leadership within a Microsoft partner or ERP/CRM consultancy.
- Strong knowledge of Microsoft Dynamics 365 Business Central or similar ERP systems.
- Proven leadership of multi-disciplinary teams across consultancy, development, and project delivery.
- Expertise in Agile, Waterfall, or hybrid project methodologies.
- Experience managing resource planning, project financials, and professional services automation.
- Commercially focused with P&L management experience.
- Microsoft certifications and familiarity with PSA tools are desirable.
Salary/Package
Up to £100,000 per annum, plus benefits.
Location
UK Wide
How to Apply
Apply with your CV to be considered for this position. You can also get in touch with me on or 0191 406 6111.
Pearson Carter is the Global Leader in Microsoft Technology, Web, Mobile and Software Development Recruitment with specialist roles across the globe –
Keywords:
Service Delivery Director, Microsoft Dynamics 365, Business Central, ERP, Project Management, Consultancy, Agile, Waterfall, P&L, Professional Services, Microsoft Partner
Dynamics NAV/D365 BC Service Delivery Director employer: Pearson Carter
Contact Detail:
Pearson Carter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics NAV/D365 BC Service Delivery Director
✨Tip Number 1
Network with professionals in the Microsoft Dynamics community. Attend relevant conferences, webinars, or local meetups to connect with potential colleagues and industry leaders who can provide insights and possibly refer you to opportunities.
✨Tip Number 2
Showcase your leadership experience by sharing specific examples of how you've successfully managed cross-functional teams and delivered projects on time and within budget. This will demonstrate your capability to handle the responsibilities of a Service Delivery Director.
✨Tip Number 3
Familiarise yourself with the latest trends and updates in Microsoft Dynamics 365 Business Central. Being knowledgeable about recent developments will not only help you in interviews but also show your commitment to staying current in the field.
✨Tip Number 4
Prepare to discuss your approach to client relationship management. Highlight how you've built strong relationships in previous roles and how you plan to ensure client satisfaction in this new position, as this is crucial for the role.
We think you need these skills to ace Dynamics NAV/D365 BC Service Delivery Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery leadership, particularly within Microsoft Dynamics 365 or similar ERP systems. Use specific examples that demonstrate your ability to lead teams and manage projects effectively.
Craft a Compelling Cover Letter: Write a cover letter that outlines your vision for service delivery and how it aligns with the company's goals. Mention your experience with Agile and Waterfall methodologies, and how you have driven operational excellence in previous roles.
Highlight Key Achievements: In both your CV and cover letter, emphasise key achievements such as successful project completions, client satisfaction ratings, and any improvements you've implemented in past roles. Quantify these achievements where possible.
Proofread and Edit: Before submitting your application, thoroughly proofread your documents to eliminate any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pearson Carter
✨Showcase Your Leadership Experience
As a Service Delivery Director, your leadership skills are crucial. Be prepared to discuss specific examples of how you've led multi-disciplinary teams, managed resource allocation, and driven project success in previous roles.
✨Demonstrate Your Knowledge of D365 BC
Make sure you can articulate your understanding of Microsoft Dynamics 365 Business Central. Highlight any relevant projects you've worked on and how your expertise can benefit the company’s service delivery strategy.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare scenarios where you've successfully implemented improvements or managed escalations, showcasing your ability to drive operational excellence.
✨Discuss Financial Acumen
Since P&L management is part of the role, be ready to discuss your experience with departmental budgets and financial forecasting. Provide examples of how you've contributed to financial success in past positions.
