Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support Dynamics 365 environments and troubleshoot customer issues daily.
- Company: Join a dynamic Microsoft Partner known for its growth and innovation.
- Benefits: Enjoy a hybrid work model and a mentorship programme to boost your career.
- Why this job: Perfect for those wanting to grow into consultancy or development roles in tech.
- Qualifications: 2+ years in CRM support, strong Dynamics 365 knowledge, and excellent communication skills required.
- Other info: Office located in Hampshire, easily commutable from surrounding areas.
The predicted salary is between 36000 - 54000 £ per year.
Job Description
Dynamics 365 Support Analyst – £45k – Hampshire
We are seeking an enthusiastic Dynamics 365 Support Analyst to join a growing and dynamic Microsoft Partner. This is a fantastic opportunity for someone with experience in CRM support and customisation who is looking to grow into a consultancy or development role. You'll be part of a small but skilled team supporting varied Dynamics 365 environments, including Power Platform technologies.
Responsibilities:
- Log and process customer issues and requests using Dynamics 365
- Troubleshoot and resolve technical issues via phone, email, or onsite visits
- Manage support tickets effectively in line with SLAs
- Support project-related tasks including CRM improvements and new implementations
- Assist in onboarding new clients and environments
- Maintain a high standard of customer communication and internal updates
- Identify opportunities for automation and process enhancement using Power Platform tools
Experience:
- Minimum of 2 years’ experience in a desktop or CRM support role
- Strong knowledge of Dynamics 365 customisation (fields, forms, business rules, workflows)
- Familiarity with Dynamics 365 security roles and settings
- Experience with data handling, imports/exports, and validation
- Exposure to PowerApps, Power Automate, and JavaScript
- Awareness of Active Directory, Microsoft 365 Admin Centre, and Entra setup
- Excellent written and verbal communication skills
- Able to work both independently and collaboratively in a team
Salary:
Up to £45,000 depending on experience Benefits Mentorship Programme
Location:
Hybrid – Must be able to attend the office during probation
Office based in Hampshire – easily commutable from surrounding counties
How to Apply
Applications are welcome from professionals with Dynamics 365 CRM support and customisation experience.
Please apply asap with your CV to be considered for this position. You can also get in touch with me on harry.b@pearsoncarter.com or 0191 406 6111.
Pearson Carter is the Global Leader in Microsoft Technology, Web, Mobile and Software Development Recruitment with specialist roles across the globe – www.pearsoncarter.com
Dynamics 365 Support Analyst employer: Pearson Carter
Contact Detail:
Pearson Carter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 Support Analyst
✨Tip Number 1
Familiarise yourself with the latest features and updates in Dynamics 365. Being knowledgeable about recent changes can help you stand out during interviews, as it shows your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the Microsoft ecosystem, especially those who work with Dynamics 365. Attend relevant meetups or online forums to connect with others and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully resolved technical issues or improved processes using Dynamics 365. Real-life examples will demonstrate your problem-solving skills and practical experience.
✨Tip Number 4
Showcase your understanding of Power Platform tools like PowerApps and Power Automate. Highlight any projects or experiences where you've utilised these tools, as they are increasingly important in the role of a Dynamics 365 Support Analyst.
We think you need these skills to ace Dynamics 365 Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Dynamics 365 support and customisation. Include specific examples of how you've resolved technical issues and managed support tickets.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your familiarity with Power Platform technologies and how you can contribute to their team.
Highlight Relevant Experience: In your application, emphasise your minimum of 2 years’ experience in CRM support roles. Detail your knowledge of Dynamics 365 customisation, security roles, and any exposure to PowerApps or Power Automate.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential, ensure your application is well-structured and free of errors. Consider including examples of how you've maintained high standards of customer communication in previous roles.
How to prepare for a job interview at Pearson Carter
✨Showcase Your CRM Knowledge
Make sure to highlight your experience with Dynamics 365 customisation during the interview. Be prepared to discuss specific examples of how you've customised fields, forms, and workflows in past roles.
✨Demonstrate Problem-Solving Skills
Since troubleshooting is a key part of the role, come ready with examples of technical issues you've resolved. Discuss your approach to diagnosing problems and how you communicate solutions to clients.
✨Familiarise Yourself with Power Platform
As the role involves working with Power Platform technologies, brush up on your knowledge of PowerApps and Power Automate. Be ready to discuss how you've used these tools to enhance processes or automate tasks.
✨Prepare for Team Dynamics
This position requires both independent and collaborative work. Think of examples that showcase your ability to work well in a team, as well as instances where you've successfully managed tasks on your own.
