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- Tasks: Support Dynamics 365 environments and troubleshoot customer issues daily.
- Company: Join a dynamic Microsoft Partner known for growth and innovation.
- Benefits: Enjoy a mentorship programme and hybrid working options.
- Why this job: Great opportunity to advance into consultancy or development roles while making an impact.
- Qualifications: 2+ years in CRM support, strong Dynamics 365 customisation knowledge required.
- Other info: Office in Hampshire, easily commutable from surrounding areas.
The predicted salary is between 32400 - 50400 £ per year.
Dynamics 365 Support Analyst – £45k – Hampshire We are seeking an enthusiastic Dynamics 365 Support Analyst to join a growing and dynamic Microsoft Partner. This is a fantastic opportunity for someone with experience in CRM support and customisation who is looking to grow into a consultancy or development role. You\’ll be part of a small but skilled team supporting varied Dynamics 365 environments, including Power Platform technologies. Responsibilities: Log and process customer issues and requests using Dynamics 365 Troubleshoot and resolve technical issues via phone, email, or onsite visits Manage support tickets effectively in line with SLAs Support project-related tasks including CRM improvements and new implementations Assist in onboarding new clients and environments Maintain a high standard of customer communication and internal updates Identify opportunities for automation and process enhancement using Power Platform tools Experience: Minimum of 2 years’ experience in a desktop or CRM support role Strong knowledge of Dynamics 365 customisation (fields, forms, business rules, workflows) Familiarity with Dynamics 365 security roles and settings Experience with data handling , imports/exports, and validation Exposure to PowerApps, Power Automate, and JavaScript Awareness of Active Directory, Microsoft 365 Admin Centre, and Entra setup Excellent written and verbal communication skills Able to work both independently and collaboratively in a team Salary: Up to £45,000 depending on experience Benefits Mentorship Programme Location: Hybrid – Must be able to attend the office during probation Office based in Hampshire – easily commutable from surrounding counties How to Apply Applications are welcome from professionals with Dynamics 365 CRM support and customisation experience. Please apply asap with your CV to be considered for this position. You can also get in touch with me on or 0191 406 6111 . Pearson Carter is the Global Leader in Microsoft Technology, Web, Mobile and Software Development Recruitment with specialist roles across the globe –
Dynamics 365 Support Analyst employer: Pearson Carter
Contact Detail:
Pearson Carter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 Support Analyst
✨Tip Number 1
Familiarise yourself with the latest updates and features of Dynamics 365. Being knowledgeable about recent changes can help you stand out during interviews, as it shows your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the Microsoft ecosystem. Attend local meetups or online forums related to Dynamics 365. Building connections can lead to valuable insights and potential referrals for the role.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully resolved technical issues or improved processes using Dynamics 365. Real-life examples can demonstrate your problem-solving skills and practical experience.
✨Tip Number 4
Showcase your understanding of Power Platform tools like PowerApps and Power Automate. Highlight any projects where you've used these tools to enhance CRM functionalities, as this aligns well with the job's responsibilities.
We think you need these skills to ace Dynamics 365 Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Dynamics 365, CRM support, and any relevant customisation skills. Use specific examples to demonstrate your expertise in troubleshooting and managing support tickets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your familiarity with Power Platform technologies and how you can contribute to their team, especially in terms of customer communication and process enhancement.
Highlight Relevant Experience: In your application, emphasise your minimum of 2 years’ experience in desktop or CRM support roles. Include details about your knowledge of Dynamics 365 customisation, security roles, and any exposure to PowerApps or Power Automate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and professional communication is key, especially since excellent written skills are a requirement for this position.
How to prepare for a job interview at Pearson Carter
✨Showcase Your CRM Knowledge
Make sure to highlight your experience with Dynamics 365 customisation during the interview. Be prepared to discuss specific examples of how you've managed fields, forms, and workflows in past roles.
✨Demonstrate Problem-Solving Skills
Since troubleshooting is a key part of the role, think of scenarios where you've successfully resolved technical issues. Share your thought process and the steps you took to find solutions, as this will show your analytical skills.
✨Familiarise Yourself with Power Platform
Brush up on your knowledge of PowerApps and Power Automate. Be ready to discuss how you've used these tools for automation or process enhancement, as this aligns with the responsibilities of the position.
✨Communicate Clearly
Excellent communication is crucial for this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. This will help you convey your ideas effectively during the interview.
