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For Companies At a Glance
- Tasks: Support Dynamics 365 users, troubleshoot issues, and enhance CRM processes.
- Company: Join a dynamic Microsoft Partner with a focus on growth and innovation.
- Benefits: Enjoy a hybrid work model and a mentorship programme for career development.
- Why this job: Perfect for tech enthusiasts wanting to advance in consultancy or development roles.
- Qualifications: 2+ years in CRM support, strong Dynamics 365 knowledge, and excellent communication skills required.
- Other info: Office located in Hampshire, easily commutable from surrounding areas.
The predicted salary is between 36000 - 54000 £ per year.
Dynamics 365 Support Analyst – £45 – Hampshire
We are seeking an enthusiastic Dynamics 365 Support Analyst to join a growing and dynamic Microsoft Partner. This is a fantastic opportunity for someone with experience in CRM support and customisation who is looking to grow into a consultancy or development role. You’ll be part of a small but skilled team supporting varied Dynamics 365 environments, including Power Platform technologies.
Responsibilities:
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Log and process customer issues and requests using Dynamics 365
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Troubleshoot and resolve technical issues via phone, email, or onsite visits
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Manage support tickets effectively in line with SLAs
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Support project-related tasks including CRM improvements and new implementations
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Assist in onboarding new clients and environments
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Maintain a high standard of customer communication and internal updates
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Identify opportunities for automation and process enhancement using Power Platform tools
Experience:
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Minimum of 2 years’ experience in a desktop or CRM support role
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Strong knowledge of Dynamics 365 customisation (fields, forms, business rules, workflows)
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Familiarity with Dynamics 365 security roles and settings
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Experience with data handling, imports/exports, and validation
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Exposure to PowerApps, Power Automate, and JavaScript
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Awareness of Active Directory, Microsoft 365 Admin Centre, and Entra setup
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Excellent written and verbal communication skills
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Able to work both independently and collaboratively in a team
Salary:
Up to £45,000 depending on experience Benefits Mentorship Programme
Location:
Hybrid – Must be able to attend the office during probation
Office based in Hampshire– easily commutable from surrounding counties
How to Apply
Applications are welcome from professionals with Dynamics 365 CRM support and customisation experience.
Please apply asap with your CV to be considered for this position. You can also get in touch with me on harry.b@pearsoncarter.com or 0191 406 6111.
Pearson Carter is the Global Leader in Microsoft Technology, Web, Mobile and Software Development Recruitment with specialist roles across the globe – www.pearsoncarter.com
Keywords: D365, Dynamics 365, Microsoft Dynamics CRM, Dynamics CRM, PowerApps, Power Automate, Microsoft 365, Active Directory, Dataverse, Business Central, Microsoft Partner, CRM Jobs, CRM Analyst, Support Analyst, Functional Support, Remote CRM Jobs, Hybrid CRM Jobs, Oxfordshire, Gloucestershire, Warwickshire, Buckinghamshire, Berkshire, Hampshire, Wiltshire, CRM Support Roles UK
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Dynamics 365 CRM Support Analyst – £45k – Hampshire employer: Pearson Carter
Contact Detail:
Pearson Carter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 CRM Support Analyst – £45k – Hampshire
✨Tip Number 1
Familiarise yourself with the latest features and updates in Dynamics 365. Being knowledgeable about recent changes can help you stand out during interviews, as it shows your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the Microsoft Dynamics community. Attend local meetups or online webinars to connect with others in the industry, which could lead to valuable referrals or insights about the role.
✨Tip Number 3
Prepare for technical questions by practising troubleshooting scenarios related to Dynamics 365. This will not only boost your confidence but also demonstrate your problem-solving skills during the interview process.
✨Tip Number 4
Showcase your experience with Power Platform tools in your discussions. Highlighting specific projects where you've implemented automation or enhancements can illustrate your hands-on expertise and make a strong impression.
We think you need these skills to ace Dynamics 365 CRM Support Analyst – £45k – Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Dynamics 365 customisation and CRM support. Use specific examples of how you've resolved technical issues or improved processes in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your familiarity with Power Platform technologies and how you can contribute to their team.
Highlight Relevant Experience: In your application, emphasise your minimum of 2 years’ experience in a desktop or CRM support role. Include details about your knowledge of security roles, data handling, and any exposure to PowerApps or Power Automate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear communication is key, especially since excellent written skills are required for this position.
How to prepare for a job interview at Pearson Carter
✨Showcase Your CRM Knowledge
Make sure to highlight your experience with Dynamics 365 customisation during the interview. Be prepared to discuss specific examples of how you've handled fields, forms, and workflows in past roles.
✨Demonstrate Problem-Solving Skills
Since troubleshooting is a key part of the role, come ready with examples of technical issues you've resolved. Discuss your approach to managing support tickets and how you ensure timely resolutions.
✨Familiarise Yourself with Power Platform
As the role involves using Power Platform tools, brush up on your knowledge of PowerApps and Power Automate. Be ready to discuss any projects where you've identified opportunities for automation or process enhancement.
✨Communicate Effectively
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, and be prepared to demonstrate how you maintain high standards of customer communication.
