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For Companies At a Glance
- Tasks: Lead complex IT escalations and design automation workflows in a dynamic environment.
- Company: Fast-growing UK-based Managed Services provider with a tech-forward culture.
- Benefits: Up to £63,500 package, generous holidays, and ongoing learning support.
- Why this job: Join a high-performing team and make a real impact on cloud transformation projects.
- Qualifications: 3+ years in senior support roles with expertise in Microsoft cloud technologies.
- Other info: Hybrid role with excellent career growth and mentoring opportunities.
The predicted salary is between 50400 - 63000 £ per year.
Role
Cloud & Managed IT Engineer (Tier 3) – Up to £63,500 Package | Hybrid – Meppershall (3 Days Onsite)
We’re working with a fast-growing, UK-based Managed Services provider that’s scaling their cloud and support operations. Due to continued investment and demand, they’re hiring an experienced Tier 3 Cloud & IT Engineer to act as a technical lead across escalations, infrastructure optimisation, and automation.
This is a hybrid role, based out of their modern Meppershall office 3 days per week, with the rest from home. You’ll work with a high-performing technical team supporting enterprise clients and complex environments.
The Role
- Location: Meppershall – Hybrid (3 days onsite, 2 days WFH)
- Package: Up to £63,500 total (base + benefits)
- Schedule: Monday to Friday, 9:00 AM – 5:00 PM
- Additional: Participation in weekend on-call rota (critical incident cover)
Key Responsibilities:
- Own and resolve complex 3rd-line escalations from Tier 2 engineers
- Lead root cause analysis, permanent fixes, and automation of repeat issues
- Design and deploy automation workflows using PowerShell and Power Platform
- Support infrastructure projects – migrations, upgrades, virtualisation
- Maintain accurate documentation and support knowledge base resources
- Champion best practices across Incident, Problem, and Change Management
- Act as technical lead on customer and internal cloud transformation projects
- Mentor and support junior engineers and assist with technical upskilling
- Work across hybrid environments including private CoLo infrastructure
The Candidate
You’ll be a highly competent 3rd Line Engineer or Tier 3 Support Specialist with a strong background in Microsoft cloud technologies and infrastructure support.
- 3+ years in a senior support role within enterprise or MSP environments
- Expertise across Microsoft 365, Azure, Exchange Online, Windows Server, and Intune
- Strong PowerShell scripting and automation skills
- Solid troubleshooting skills across desktop, server, cloud, and network layers
- Familiar with ITIL-aligned practices – especially in incident and change processes
- Confident in mentoring others and leading technical discussions
- Comfortable working on a hybrid schedule (3 days onsite)
- Eligible to work in the UK
- Knowledge of tools such as Tanium, Okta, SailPoint, Proofpoint
- Experience with CoLo infrastructure, Hyper-V, VMware, SQL Server
- Familiarity with DNS/Cloudflare, Acronis, Cortex XDR, or Scale Computing
- Experience using ServiceNow or similar ticketing platforms
What You’ll Get
- Total Package up to £63,500, including bonus and comprehensive benefits
- Generous holiday allowance, with additional buy/sell options
- Enhanced parental leave, pension scheme, and life cover
- Ongoing learning and certification support
- Tech-forward environment with cutting-edge tools and platforms
- Team culture that values knowledge sharing, autonomy, and innovation
How to Apply
Send your CV to shayce@pearsoncarter.com or call 0191 406 6111 for a confidential conversation.
Keywords:
Cloud Engineer, 3rd Line Support, Tier 3 Engineer, Microsoft 365, Azure AD, Exchange Online, Intune, PowerShell Automation, ITIL, Infrastructure Support, Virtualisation, Meppershall IT Jobs, Hybrid IT Role, Senior IT Support, UK Tech Careers
Eligibility and Employment Details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Information Technology
- Industries: IT Services and IT Consulting
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Cloud & Managed IT - Tier 3 Engineer employer: Pearson Carter
Contact Detail:
Pearson Carter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud & Managed IT - Tier 3 Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, especially those involving PowerShell automation or cloud technologies. This gives potential employers a tangible look at what you can do.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Microsoft 365, Azure, and ITIL practices. Practice explaining your thought process during troubleshooting scenarios to impress your interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Cloud & Managed IT - Tier 3 Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your expertise in Microsoft cloud technologies and any relevant projects you've worked on. We want to see how you can bring value to our team!
Show Off Your Automation Skills: Since this role involves a lot of automation, don’t forget to showcase your PowerShell scripting abilities. Include specific examples of workflows you've designed or issues you've automated. This will definitely catch our eye!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points for easy reading and make sure to address all key responsibilities mentioned in the job description. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Pearson Carter
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft cloud technologies, especially Azure and Microsoft 365. Be ready to discuss your experience with PowerShell scripting and automation, as these are key skills for the role.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved complex escalations in previous roles. Highlight your approach to root cause analysis and how you've implemented permanent fixes to prevent issues from recurring.
✨Familiarise Yourself with ITIL Practices
Since the role involves incident and change management, it’s crucial to understand ITIL-aligned practices. Be prepared to discuss how you've applied these principles in your past work, particularly in a managed services environment.
✨Demonstrate Leadership and Mentoring Experience
As a Tier 3 Engineer, you'll be expected to mentor junior engineers. Think of examples where you've led technical discussions or supported others in their development, and be ready to share these during the interview.
