At a Glance
- Tasks: Provide hands-on IT support and resolve tech issues for a global manufacturing company.
- Company: Join a leading global manufacturer with a focus on innovation and technology.
- Benefits: Competitive salary of up to £33k, structured development pathway, and career progression.
- Other info: Dynamic office environment with opportunities for growth and learning.
- Why this job: Kickstart your IT career with exposure to enterprise systems and cloud technologies.
- Qualifications: Experience in 1st/2nd line IT support and ITIL v4 certification required.
The predicted salary is between 33000 - 33000 € per year.
Pearson Carter is currently working with a global manufacturing company looking to bring in a new IT Support Engineer. This is a fantastic opportunity to act as the first point of contact for day-to-day IT operations across their office and warehouse, working closely with a Group Technical & Transformation Team. You’ll receive excellent exposure and opportunities to grow into enterprise systems and cloud technologies. They offer a structured development pathway and clear progression into advanced systems roles.
Responsibilities:
- Log, triage, and resolve incidents across software, hardware, access, and operational systems — capturing full evidence upfront.
- Provide hands‑on support for desktops, laptops, printers, mobile devices, Microsoft 365, and connectivity issues, including Day‑1 new starter readiness.
- Coordinate procurement, delivery, and returns of end‑user and warehouse IT equipment with third‑party vendors.
- Track recurring issues, maintain weekly trend reports, and contribute to SOPs and knowledge articles.
- Escalate complex issues to Application Support and the Group Technical & Transformation Team with structured escalation packs.
Experience:
- Experience in a 1st / 2nd line IT support role.
- ITIL v4 Foundation certified.
- Strong knowledge of Windows OS, Microsoft 365 applications, Power BI, and endpoint troubleshooting.
- Basic exposure to Microsoft Dynamics 365 CE or F&O.
- Familiarity with networking fundamentals (DNS, DHCP, VPN, LAN/WAN).
- Good understanding of user access management and account provisioning.
- Full UK driving licence with access to a vehicle.
They offer a salary package of up to £33k, depending on experience. Location: 5 days per week in office near Warrington.
Locations
IT Support Engineer - £33,000 in Cheshire, Warrington employer: Pearson Carter
Join a global manufacturing leader as an IT Support Engineer, where you'll be at the forefront of IT operations in a dynamic office and warehouse environment near Warrington. The company fosters a collaborative work culture with a strong emphasis on employee development, offering structured pathways for career progression into advanced systems roles. With competitive salary packages and opportunities to engage with cutting-edge technologies, this is an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - £33,000 in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your responses. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or relevant experience, don’t hesitate to share it during interviews. Demonstrating your hands-on knowledge can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We make it super easy to find and apply for roles like the IT Support Engineer position. Plus, it shows you’re serious about joining our team and helps us keep track of your application.
We think you need these skills to ace IT Support Engineer - £33,000 in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience in 1st and 2nd line support, and don’t forget to mention your ITIL v4 certification. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Showcase Relevant Experience:When detailing your experience, focus on specific examples that demonstrate your troubleshooting skills and familiarity with Microsoft 365 and Windows OS. We want to know how you've tackled challenges in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Pearson Carter
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft 365, and endpoint troubleshooting. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you're not just familiar with the tools but can also apply your knowledge effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've logged, triaged, and resolved incidents in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to handle day-to-day IT operations and your proactive approach to problem-solving.
✨Understand the Company Culture
Research the global manufacturing company and their values. Knowing their mission and how they operate will allow you to tailor your responses to align with their culture. It shows that you're genuinely interested in the role and the company, which can set you apart from other candidates.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about their structured development pathway or how they support employees transitioning into advanced systems roles. This not only shows your interest in growth but also gives you insight into whether the company is the right fit for you.
