At a Glance
- Tasks: Provide hands-on IT support and troubleshoot issues for users daily.
- Company: Leading construction and structural engineering organisation with a supportive team.
- Benefits: Competitive salary up to €35,000 and additional benefits.
- Other info: Full-time role in Carnwath with opportunities for growth.
- Why this job: Kickstart your career in IT and make a real difference in a dynamic environment.
- Qualifications: Experience in IT support and strong problem-solving skills.
The predicted salary is between 35000 - 35000 £ per year.
Pearson Carter are currently working with a leading construction and structural engineering organisation who are looking to hire an IT Support Technician to provide day‑to‑day technical support across the business. This is a hands‑on role where you’ll act as the first point of contact for IT issues, supporting users across a range of hardware, software, and business‑critical systems.
Responsibilities:
- Act as the first point of contact for IT support via phone, email, and face‑to‑face interactions.
- Log, prioritise, troubleshoot, and resolve support tickets across hardware, software, and user access issues.
- Provide 1st and 2nd line support for Windows 10/11, Microsoft 365, and other business applications.
- Set up and configure desktops, laptops, mobile devices, and user accounts.
- Support networking issues including Wi‑Fi, VPN, DNS, and IP connectivity.
- Manage the onboarding and off‑boarding process, including account creation and device setup.
- Maintain accurate asset registers, documentation, and ticket records.
- Liaise with third‑party vendors and escalate complex issues when required.
- Assist with routine IT maintenance, patching, audits, and system checks.
Salary: They are offering a salary of up to €35,000 plus benefits.
Location: The client is based in Carnwath, South Lanarkshire and they are looking for someone to be in office full‑time, 5 days per week.
IT Support Technician | up to €35,000 | 5x p/w Carnwath employer: Pearson Carter
Join a leading construction and structural engineering organisation in Carnwath, where you will be part of a dynamic team that values innovation and collaboration. With a competitive salary of up to €35,000 and a supportive work culture, this role offers excellent opportunities for professional growth and development in the IT sector. Enjoy the benefits of working in a hands-on environment that prioritises employee well-being and fosters a strong sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician | up to €35,000 | 5x p/w Carnwath
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Pearson Carter values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Pearson Carter might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Pearson Carter!
✨Direct Apply to Pearson Carter
Let's not forget to apply directly through the Pearson Carter website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician | up to €35,000 | 5x p/w Carnwath
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Pearson Carter.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Pearson Carter. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Pearson Carter
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
