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- Tasks: Lead a team to deliver Microsoft Dynamics 365 SaaS solutions on time and within budget.
- Company: Join a growing tech business with a focus on innovation and excellence.
- Benefits: Competitive salary up to £90,000, flexible remote work, and career development opportunities.
- Why this job: Make a real impact in a strategic leadership role while inspiring a high-performing team.
- Qualifications: 5-10 years in B2B SaaS, strong Microsoft software delivery background, and project management accreditation.
- Other info: Flexible working within the UK with occasional travel for meetings and training.
The predicted salary is between 54000 - 126000 £ per year.
An exciting opportunity for an experienced Operations Director to lead the delivery of Microsoft Dynamics 365-based SaaS solutions within a growing technology business. You’ll oversee a team of consultants and project managers, ensuring every implementation is delivered on time, within budget, and to the highest standards. This is a strategic leadership role for a hands-on professional who can balance governance with flexibility, drive operational excellence, and inspire a high-performing team. Ideal for someone with a proven background in ERP or SaaS project delivery and experience managing remote delivery teams in a Microsoft ecosystem.
Responsibilities:
- Lead the Professional Services team — including Lead Consultants, Application Consultants, and Project Managers — to deliver Microsoft Dynamics-based SaaS solutions on time, on budget, and to scope.
- Take overall responsibility for ERP implementation projects for both new and existing customers.
- Drive delivery excellence and embed continuous improvement across all projects.
- Manage the function’s chargeability, recovery, and profitability targets.
- Implement best practice project management, planning, and reporting within a SaaS delivery model.
- Oversee the implementation and adoption of Microsoft Project Operations to enhance delivery performance.
- Report directly to the senior management team and present operational updates at board level.
- Maintain current knowledge of the Microsoft ecosystem, ensuring the team’s certifications and expertise remain up to date.
- Coach, mentor, and empower delivery teams to achieve high performance.
- Balance strong governance with agile flexibility to meet evolving customer needs.
Experience:
- 5–10 years’ experience leading a Professional Services or Implementation function in a B2B SaaS environment.
- Strong background in Microsoft-based software delivery or ERP/CRM implementations (e.g., Microsoft Dynamics 365).
- Project Management accreditation (PRINCE2, Agile, or Scrum).
- Proven track record of delivering ERP/SaaS projects to time and budget within remote or hybrid teams.
- Expertise in software implementation best practice within a Microsoft framework.
- Demonstrated ability to improve processes and optimize delivery efficiency.
- Skilled in stakeholder management, communication, and influencing at all organizational levels.
- Strategic mindset combined with a hands-on, proactive leadership style.
- Evidence of success within fast-paced, scaling, or private equity-backed businesses.
Salary: Up to £90,000, depending on experience.
Location: Flexible remote working within the UK, with occasional travel for meetings, training, and company events.
How to Apply: Please reply as soon as possible with your CV to be considered for this position. You can also reach out directly via harry.b@pearsoncarter.com or call 0191 406 6111.
Pearson Carter is the Global Leader in Microsoft Technology Recruitment with specialist roles across the globe – www.pearsoncarter.com
Operations Director in Belfast employer: Pearson Carter
Contact Detail:
Pearson Carter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Microsoft Dynamics 365. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies of your past projects, especially those related to ERP or SaaS implementations. This will help you stand out during interviews and showcase your hands-on experience.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers, especially around leadership and project management scenarios. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Operations Director in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Director role. Highlight your experience with Microsoft Dynamics 365 and any relevant SaaS projects you've led. We want to see how your background aligns with what we're looking for!
Showcase Leadership Skills: In your application, emphasise your leadership style and how you've successfully managed remote teams. We’re keen on seeing examples of how you’ve inspired high performance in your previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your achievements and skills. We appreciate a straightforward approach!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Pearson Carter
✨Know Your Microsoft Dynamics Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 and its applications. Be ready to discuss specific projects you've led or been involved in, highlighting your role and the outcomes. This will show that you’re not just familiar with the software but can also leverage it effectively in a SaaS environment.
✨Demonstrate Leadership Skills
As an Operations Director, you'll need to inspire and lead teams. Prepare examples of how you've coached or mentored team members in the past. Think about times when you balanced governance with flexibility, and be ready to share those stories to illustrate your leadership style.
✨Showcase Your Project Management Expertise
With your background in project management, be prepared to discuss methodologies like PRINCE2, Agile, or Scrum. Bring examples of how you've implemented best practices in project management and how these have led to successful project delivery. This will highlight your strategic mindset and hands-on approach.
✨Engage with Stakeholders
Stakeholder management is key in this role. Think of instances where you've successfully communicated with various levels of an organisation. Be ready to discuss how you’ve influenced decisions and managed expectations, as this will demonstrate your ability to navigate complex organisational dynamics.