Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and technical support while collaborating on exciting projects.
- Company: Join a highly reputable MS Gold Partner known for its award-winning culture.
- Benefits: Enjoy a competitive salary, remote work flexibility, and fantastic learning opportunities.
- Other info: Fully remote role with great potential for career progression.
- Why this job: Kickstart your career in tech with a clear path to becoming a functional consultant.
- Qualifications: Experience in delivering high-quality 2nd line support is essential.
The predicted salary is between 36000 - 54000 £ per year.
Pearson Carter are currently recruiting a D365 BC Support Consultant for a highly reputable MS Gold Partner on a fully remote basis. They are award winning for their culture and have fantastic learning and development opportunities to progress to a functional consultant in the future. This ambition is reflected by a competitive starting salary.
Responsibilities
- Deliver great customer service and technical support to customers.
- Deliver high level 2nd line support.
- Work on Small ISV Projects from a functional standpoint.
- Collaborate with 3rd Line Support/Development Teams.
Experience
- Experience delivering high quality 2nd line support essential.
- You must have an MS partner background.
Salary
A salary of up to £45k is available.
Location
This role is fully remote.
How to Apply
Please apply today with your CV to be considered for this position. You can also get in touch with me directly at james.s@pearsoncarter.com or 0191 406 6111.
2nd/3rd Line Support Consultant – Fully Remote (UK) – £45,000 employer: Pearson Carter
Contact Detail:
Pearson Carter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd/3rd Line Support Consultant – Fully Remote (UK) – £45,000
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at MS Gold Partners. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! If you’ve got experience with D365 or similar tech, consider creating a portfolio or a project showcase. This can really set you apart during interviews and show that you’re ready to hit the ground running.
✨Tip Number 3
Prepare for the interview by brushing up on common support scenarios. Think about how you’d handle specific customer issues and be ready to discuss your problem-solving process. We want to see your thought process in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 2nd/3rd Line Support Consultant – Fully Remote (UK) – £45,000
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a 2nd/3rd Line Support Consultant. Highlight your experience in delivering high-quality support and any relevant projects you've worked on. We want to see how you fit into our culture and the skills you bring to the table!
Showcase Your Customer Service Skills: Since delivering great customer service is key, include examples of how you've gone above and beyond for customers in your previous roles. We love seeing candidates who understand the importance of customer satisfaction!
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your experience and skills. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen to join our team at StudySmarter!
How to prepare for a job interview at Pearson Carter
✨Know Your Stuff
Make sure you brush up on your 2nd and 3rd line support skills. Familiarise yourself with D365 BC and any relevant Microsoft technologies. Being able to discuss specific scenarios where you've delivered high-quality support will really impress the interviewers.
✨Showcase Your Customer Service Skills
This role is all about delivering great customer service, so be ready to share examples of how you've handled challenging situations in the past. Think about times when you went above and beyond for a customer and how that made a difference.
✨Collaboration is Key
Since you'll be working closely with 3rd Line Support and Development Teams, highlight your teamwork experience. Discuss how you've collaborated on projects or resolved issues together, as this shows you're a team player who can work well in a remote environment.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture and the progression to functional consultancy. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer!