Business Systems Analyst – ERP Support & Adoption
The Company
An established UK wholesale and distribution business is looking for a Business Systems Analyst to join its internal technology function. The organisation is continuing to grow and invest in its business systems, with a particular focus on improving Microsoft Dynamics 365 Business Central, strengthening internal processes and helping users get greater value from technology.
The Role
This is a varied position combining ERP support, business analysis, user engagement, testing, documentation, training and continuous improvement. You will act as the link between business users, the ERP team, IT and third-party technology partners. Your role will be to ensure systems are supported effectively, changes are properly documented and tested, and users have the knowledge and confidence to adopt new processes.
Responsibilities
- Provide day-to-day support to users across Microsoft Dynamics 365 Business Central and other business applications.
- Investigate system queries and coordinate resolutions with internal teams and external partners.
- Gather, analyse and document business and system requirements.
- Review current processes and identify opportunities to improve efficiency, consistency and user experience.
- Translate business needs into clear and practical requirements for system changes.
- Previous experience working with ERP or business-management systems.
- Experience supporting business users within a commercial organisation.
- Strong documentation and process-mapping skills.
- Experience gathering, analysing and documenting business requirements.
- Experience supporting system testing and User Acceptance Testing.
- The ability to investigate issues and coordinate appropriate solutions.
- Strong written and verbal communication skills.
What’s on Offer
- The opportunity to join an established and growing UK organisation.
- A varied role with visibility across multiple areas of the business.
- Hands-on involvement in improving Microsoft Dynamics 365 Business Central.
- Exposure to ERP optimisation, systems integration and business change.
- The opportunity to influence processes and improve user adoption.
- A supportive, collaborative and inclusive working environment.
- Scope to develop your business analysis and Microsoft technology experience.
Location: Dagenham or Erith
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