Receptionist/Administrator in Birmingham

A new opportunity has arisen to join our proactive forward thinking practice based in the centre of Birmingham. We are looking for a Receptionist/Administrator to join our friendly and supportive team at Pearl Medical Centre.

Main duties of the job:

• Provide a high quality reception service to patients, doctors and colleagues.
• Excellent communication skills, a compassionate and friendly nature, together with the ability to work in a demanding environment and an aptitude for great customer service.

Highly Desirable:

• Ability to communicate fluently in Romanian/Pashto.
• NHS or GP Practice experience is desirable.
• Previous use of Emis Web and Docman is particularly desirable.

About us:

• Practice with list size of circa 10,000
• EMIS Web and Docman practice
• High QOF Achievement
• Clinical team includes GPs and Prescribing Practice Pharmacists
• Dynamic Nursing and Admin team

Job responsibilities:

• Receive and assist patients and direct them to the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Project a positive and friendly image to visitors, both in person and on the telephone.
• Have previous experience of working with the general public and be able to work without constant supervision.
• Undertake administrative duties as required under the direction of the Senior Receptionist.

Administration:

• Thorough knowledge of all practice procedures.
• Work in accordance with written protocols.
• Filing post in medical records.
• Fax and photocopy as requested.
• Answering calls, booking appointments and dealing with patient queries.
• Knowledge of repeat prescription procedures.
• Issue repeats and ensure they are ready to collect.
• Call patients back with Prescription queries.

Reception:

• Receiving patients, consulting with members of practice team.
• Handing completed repeat prescriptions to patients and checking names and addresses.
• Be able to cover all reception positions as necessary.
• Process patients' changes of address, computer data and medical records.
• Scan and file all letters onto patients' notes.
• Workflow all letters which need action to the relevant clinician.

Telephone:

• Have working knowledge of telephone/bleep system, during and after hours.
• Cover for telephonist when necessary.

Other Tasks:

• Ensure building security; have thorough knowledge of doors/windows/alarm.
• Any other tasks allocated by managers.

Confidentiality:

In the course of seeking treatment, patients entrust us with sensitive information regarding their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

Health & safety:

• Assist in promoting and maintaining health, safety and security as defined in the practice health & safety policy.
• Using personal security systems within the workplace according to practice guidelines.
• Identifying risks involved in work activities and managing those risks.
• Using appropriate infection control procedures and maintaining work areas in a tidy and safe way.
• Actively reporting health and safety hazards immediately when recognised.

Equality and diversity:

Support the equality, diversity and rights of patients, carers and colleagues.

Quality:

• Strive to maintain quality within the practice.
• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions.

Communication:

• Recognise the importance of effective communication within the team.
• Communicate effectively with other team members and patients.

Person Specification:

• Educated to GCSE level including English and Maths or equivalent.
• NVQ level 3 in Customer Care.
• Minimum 1 year experience in reception duties/working with the public.
• Previous medical reception experience.

Skills and Abilities:

• Awareness of confidentiality.
• Able to communicate at all levels.
• Excellent interpersonal skills.
• Self-motivated.
• Ability to work under pressure.
• Good work attendance record.
• Good time keeping.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.