Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage strategic client relationships and drive adoption of Wexler’s platform for elite law firms.
- Company: Join a rapidly growing tech company transforming the legal landscape with generative AI.
- Benefits: Competitive salary, equity, learning budget, and bi-annual team retreats.
- Other info: Dynamic London office environment with significant growth opportunities.
- Why this job: Be a key player in shaping customer success and make a real impact in the legal industry.
- Qualifications: 2-5 years in client-facing roles; strong communication and data interpretation skills.
The predicted salary is between 60000 - 75000 £ per year.
About the Role
The litigation landscape is changing forever thanks to generative AI. Customer Success is at the centre of this shift. We are looking for an ambitious, commercially minded Customer Success Lead to join our growing London team as the second Customer Success hire, helping the world’s top law firms on both sides of the Atlantic adopt, scale, and win with Wexler’s platform for expert litigators.
This is a high-impact role for someone who wants to grow quickly. You will work directly with our Head of Customer Success, CEO, and Co-Founder to manage strategic client relationships, drive adoption, and help build the foundations of a world-class CS function.
You will own key customer accounts across the full lifecycle onboarding, training, adoption, renewal, and expansion ensuring every client sees measurable value from day one. You will become a trusted advisor to partners, associates, and litigation teams, helping them integrate Wexler into critical workflows and uncover new opportunities for impact.
As employee number two in Customer Success, you will play a major role in shaping how we scale customer engagement, refine processes, and build a best-in-class experience for elite legal clients.
What you will do
- You will be central to the company's growth, by becoming a trusted partner for our customers, helping them maximise Wexler’s value across their organisations.
- Managing portfolio of strategic accounts across leading law firms and in-house legal teams, across the customer lifecycle with direct ownership of adoption, retention and growth metrics.
- Driving product usage and expansion by identifying new matters, teams, and offices where Wexler can deliver results.
- Building trusted client relationships with partners, associates, innovation teams, and operations stakeholders.
- Finding innovative ways to engage our customers with events, workshops and tailored sessions.
- Spot customer health and usage trends early by understanding usage data, customer feedback, and commercial insights.
- Master complex litigation workflows so you can advise customers on best practices and strategic use cases.
- Partner closely with Product and Engineering to surface customer feedback, resolve issues quickly, and influence roadmap priorities.
- Help build the CS playbook by improving processes, templates, enablement materials, and customer success strategy as we scale.
What you bring
- 2–5 years of experience in a client-facing role: customer success, account management, consulting, or something adjacent, in B2B SaaS or a high-performance client-facing environment.
- You communicate clearly and calibrate well. Writing to a senior litigation partner is different from briefing your own leadership team, which is different from checking in with an associate who is stuck.
- You can read data and turn it into a story. Usage dashboards, adoption trends, credit consumption patterns: you should be able to look at a set of numbers and know what they mean for a client relationship, a renewal conversation, or a growth opportunity.
- You are comfortable with technology and genuinely curious about it. You can pick up a new product quickly, understand how it works under the surface, and demo it confidently to someone who is not easily impressed.
- You are comfortable with ambiguity. This role sits at the intersection of relationship management, commercial strategy, and product expertise, in a company that is still building its playbook.
- Experience with law firms or legal teams is a plus but not a requirement. What matters more is that you are willing to learn the domain deeply - litigation workflows, how disputes actually run, what lawyers care about - because that knowledge is what makes you credible with clients and useful to your colleagues.
- London-based and office-focused. We work from WeWork Aldwych 4 days per week, and in-person collaboration is core to our culture.
What we offer
At Wexler, you will work directly with some of the world’s best litigation teams on problems that genuinely matter. You will join early enough to have real ownership, visibility, and influence, while learning fast in a high-performing environment.
As the second Customer Success hire, you will have a front-row seat in building the function, with significant room to grow into senior leadership as the company scales.
We offer a competitive salary, meaningful equity in a rapidly growing company, huge autonomy and ownership, budget for learning and professional growth, and bi-annual team retreats.
Customer Success Manager in London employer: Pear VC
Contact Detail:
Pear VC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the legal tech space. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. The more connections you make, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or during interviews, share specific examples of how you've driven customer success in previous roles. Use metrics to back up your claims – numbers speak volumes!
✨Tip Number 3
Be curious and ask questions! During interviews, show your interest in the company and its products by asking insightful questions about their customer success strategies and how they measure client satisfaction. This not only demonstrates your enthusiasm but also helps you gauge if it’s the right fit for you.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative to apply directly. It shows you're genuinely interested in joining our team and helps us keep track of your application. Plus, you might just stand out from the crowd!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience in client-facing roles and how you've driven adoption and growth in previous positions. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since you'll be dealing with smart, demanding customers, it's crucial to demonstrate your ability to communicate clearly. Use examples in your application that show how you've adjusted your communication style for different audiences, whether it’s a senior partner or a junior associate.
Highlight Your Data Savvy: We love candidates who can read data and turn it into a compelling story. In your application, mention any experience you have with usage dashboards or customer feedback analysis. Show us how you've used data to drive decisions and improve client relationships.
Express Your Curiosity About Technology: Let us know about your interest in technology and how you've quickly picked up new products in the past. Share any experiences where you’ve had to understand complex systems and how you’ve communicated that knowledge to others. We’re looking for someone who’s eager to learn and grow with us!
How to prepare for a job interview at Pear VC
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success. Understand key metrics like adoption, retention, and growth. Be ready to discuss how you've driven these metrics in past roles, as this will show your potential employer that you can hit the ground running.
✨Master the Art of Communication
Since you'll be dealing with high-stakes clients, practice tailoring your communication style. Prepare examples of how you've adjusted your approach for different audiences, whether it's a senior partner or a junior associate. This will demonstrate your adaptability and understanding of client dynamics.
✨Showcase Your Data Savvy
Get comfortable with discussing data trends and insights. Think of specific instances where you've used data to drive decisions or improve client relationships. Being able to turn numbers into a compelling story will set you apart from other candidates.
✨Demonstrate Your Curiosity About Technology
Familiarise yourself with generative AI and its impact on the legal sector. Be prepared to discuss how you would leverage technology to enhance customer experiences. Showing genuine curiosity about the product will resonate well with the interviewers and highlight your proactive mindset.