At a Glance
- Tasks: Manage customer calls, emails, and appointments while supporting the team with admin tasks.
- Company: Fast-growing property maintenance and construction company in London.
- Benefits: Competitive salary, full training provided, and a friendly work environment.
- Other info: Great opportunity for career growth and a chance to make a real impact.
- Why this job: Join a dynamic team and develop your skills in a supportive atmosphere.
- Qualifications: Friendly attitude, strong communication skills, and good IT proficiency.
Pear Recruitment: Office Administrator / Customer service Co -Ordinator Location: Wood Green Salary: £28,000 - £30,000 Hours: Mon – Fri 9am – 5pm
Our client is a fast growing property maintenance and construction company working with estate agents, landlords, property managers and private homeowners across London.
They are looking for an enthusiastic, organised and friendly Office Administrator to join thier growing team.
Full training will be provided.
Key Responsibilities
- Answer incoming telephone calls professionally.
- Respond to customer emails promptly.
- Book appointments for engineers and contractors.
- Create and manage jobs using our internal booking system.
- Record customer information and job note accurately.
- Send booking confirmations, reminders and engineer ETA notifications.
- Liaise with tenants, landlords, estate agents, property managers and suppliers.
- Reschedule appointments where required.
- Monitor engineers' diaries and assist with scheduling.
- Upload photographs, quotations and documentation.
- Raise quotations and invoices (training provided).
- Receive deliveries and organise stock.
- Order office supplies.
- Support the Operations Manager with day-to-day administration.
- Maintain accurate records and ensure Job progress efficiently
About You
- Friendly, bubbly and approachable.
- Excellent telephone manner.
- Strong written and verbal communication.
- Organised with excellent attention to detail.
- Able to multitask and prioritise.
- Calm under pressure, proactive and reliable.
- Comfortable learning new software.
- Good IT Skills
If you are interested in this Office Administrator/ Customer service Co-ordinated role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion.
*Recommend a friend* - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information.
Due to the number of applications we receive, we are unfortunately unable to respond to each applicant individually.
If you do not hear from us within 7 days, you may assume you have not been selected at this time - but please do apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment.
Confidentiality – All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client
Office Administrator / Customer service Co -Ordinator in Wood Green employer: Pear Recruitment
Pear Recruitment is an exceptional employer, offering a dynamic work environment in the vibrant Hackney area, where you can thrive as an Associate Sales Negotiator/Valuer. With a focus on employee growth and development, the company fosters a motivated sales team culture that encourages collaboration and success, while providing competitive earnings potential and opportunities for networking and business development. Join us to be part of one of London's fastest-growing estate agency brands, where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Office Administrator / Customer service Co -Ordinator in Wood Green
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pear Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pear Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Office Administrator / Customer service Co -Ordinator in Wood Green
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pear Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Pear Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pear Recruitment!
How to prepare for a job interview at Pear Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
