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- Tasks: Oversee daily operations, improve processes, and enhance customer experience in a vibrant estate agency.
- Company: Join a dynamic team at Pear Recruitment, a leading estate agency in Cheshunt.
- Benefits: Competitive salary with OTE, supportive work environment, and opportunities for professional growth.
- Other info: Exciting opportunity for career advancement in a fast-paced environment.
- Why this job: Make a real impact by optimising operations and enhancing the customer journey.
- Qualifications: Strong background in estate agency and proven operational improvement skills required.
The predicted salary is between 45000 - 55000 £ per year.
Location - Cheshunt
Salary - £45,000 OTE £55,000 - £80,000
Hours - Mon - Fri 8:45am - 6:00pm
Full licence and own car required.
As our client expands, they are looking for a vibrant person to join their team as Operations Manager. This is a full-time role, working Monday to Friday 08:45 - 18:00 based in their Cheshunt branch. This is a great opportunity for someone with all-round property experience looking to become an integral part of this great team.
The Operations Manager is responsible for optimising the day-to-day running of the estate agency business, ensuring systems, processes, compliance, and performance tracking are operating effectively. The role supports department leaders by improving efficiency, visibility, and consistency across the business, without direct line management of Lettings or Sales Managers but assisting the directors with duties to include this. Organisation is the key to success in this role!
Duties & Responsibilities:
- Operational Oversight: Oversee daily operational workflows across the different departments in the business. Ensure consistency in processes, systems usage, and service delivery. Identify inefficiencies and implement improved ways of working. Act as the central point for operational coordination across departments.
- Performance & Reporting: Track and report on KPIs (revenue, pipeline, conversions, voids, arrears). Build and maintain dashboards and performance reports. Provide insight and recommendations to senior leadership. Highlight risks and opportunities based on data trends.
- Process & Systems Management: Ensure accurate data input and system compliance across teams. Implement automation and streamline workflows. Manage relationships with Protech providers and system suppliers.
- Compliance & Risk: Ensure the business adheres to UK lettings and sales regulations. Oversee internal audits and file checks. Maintain up-to-date knowledge of legislation (Right to Rent, AML, deposit protection, GDPR). Support resolution of escalated compliance issues.
- Customer Journey & Experience: Map and improve the end-to-end customer journey (landlord, tenant, buyer, vendor). Identify service gaps and implement improvements. Monitor complaints, reviews, and feedback trends. Ensure smooth inter-department handovers.
- Financial & Commercial Support: Support budgeting and forecasting processes. Analyse profitability across departments and services. Identify opportunities to increase revenue (fees, ancillary services). Monitor cost efficiencies and operational spend.
Key KPIs:
- Accuracy and timeliness of reporting
- Pipeline visibility and conversion improvement
- Reduction in void periods and arrears
- Compliance audit results
- Process efficiency improvements
- Customer satisfaction / complaint reduction
Skills & Experience Required:
- Strong background in estate agency (lettings, property management, or sales)
- Proven operational/process improvement experience
- Strong analytical and reporting skills
- Deep understanding of UK property legislation
- Experience with property CRM systems
- Highly organised with strong attention to detail
If you are interested in this position and would like to know more, please email your CV or telephone us on a strictly private and confidential basis.
Confidentiality: All communication with us is treated with the utmost confidentiality and you will always be advised if your CV is being submitted to a client.
Operations Manager in Watford employer: Pear Recruitment
Contact Detail:
Pear Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Watford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property industry. Attend local events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Operations Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your operational and process improvement experience. Share specific examples of how you've optimised workflows or improved customer journeys in your previous roles.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t just wait for them to call you. Reach out directly through our website, express your interest, and ask insightful questions about the role. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Stay updated on industry trends! Make sure you're clued up on the latest UK property legislation and market changes. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and the company.
We think you need these skills to ace Operations Manager in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your property experience and any operational improvements you've implemented in previous jobs. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles that showcase your analytical abilities, attention to detail, and understanding of UK property legislation. This will help us see how you fit into our vibrant team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you're passionate about the role and how your background aligns with our needs. Keep it concise but engaging – we love a good story that connects your experience to our mission.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Pear Recruitment
✨Know Your Numbers
As an Operations Manager, you'll need to track and report on KPIs. Brush up on your analytical skills and be ready to discuss how you've used data to drive performance improvements in previous roles. Bring examples of dashboards or reports you've created to showcase your expertise.
✨Master the Compliance Game
Understanding UK lettings and sales regulations is crucial for this role. Make sure you’re familiar with key legislation like Right to Rent and GDPR. Prepare to discuss how you've ensured compliance in past positions and any challenges you’ve overcome.
✨Showcase Your Organisational Skills
Organisation is key to success as an Operations Manager. Be prepared to share specific strategies you've implemented to improve efficiency and streamline workflows. Think about times when your organisational skills made a significant impact on a project or team.
✨Customer Journey Insights
The role involves mapping and improving the customer journey. Come equipped with examples of how you've identified service gaps and implemented improvements in previous roles. Highlight any feedback mechanisms you've used to enhance customer satisfaction.