Lettings Consultant in City of London

Overview

Pear Recruitment is looking for a confident, energetic, and service-driven Lettings Consultant or Senior Lettings Consultant (depending on experience) to join their friendly, close-knit team in Willesden Green (NW2). Working in their modern, well-presented office, you will play a key role within the Lettings team. You will be responsible for handling enquiries, carrying out viewings, negotiating offers, and guiding landlords and tenants through the lettings process from start to finish. This is a fast-paced, hands-on role that requires excellent communication, strong organisation, and a genuine passion for helping people.

Responsibilities

• You will be the first point of contact for applicants and landlords, ensuring every client has a seamless, positive experience.
• Registering applicants and handling all inbound enquiries, including phone calls, emails, and walk-ins.
• Matching applicants to suitable properties and arranging viewings.
• Conducting viewings confidently and professionally, presenting properties in their best light.
• Providing regular feedback to landlords and maintaining clear, consistent communication.
• Negotiating offers, advising both landlords and tenants, and managing expectations throughout the process.
• Assisting the admin team where required with arranging initial paperwork of tenancies and completing references, document preparation, booking inventories, and other pre-tenancy checks and compliance.
• Supporting the wider office team when needed with key management, documentation, marketing materials, and general client communication.

Senior Responsibilities (Senior Lettings Consultant level)

• Generating new business through prospecting, follow-ups, and nurturing existing relationships.
• Conducting rental valuations and market appraisals confidently and accurately.
• Converting valuation opportunities into new instructions by delivering an exceptional service and showcasing Portland's brand values.
• Assisting management in identifying opportunities to improve systems, processes, and the overall lettings operation.

Competencies and Attributes

• Proactive, approachable, and passionate about delivering exceptional service.
• Property Management Expertise - Solid knowledge of property management, maintenance coordination, and compliance.
• Customer service mindset, genuinely caring about helping people and managing expectations.
• Strong communication skills, clear, professional, and personable with the ability to build rapport quickly.
• Attention to Detail, organised, accurate, and methodical in your approach.
• Negotiation skills, confident handling offers and difficult conversations calmly and professionally.
• Time management, able to juggle multiple priorities in a fast-paced environment.
• Problem-Solving Approach, resilient, solution-focused, and calm under pressure.
• Tech-Confident - Comfortable using digital tools such as CRMs, Goodlord, and Microsoft Office.
• Professional Integrity, representing Portland with honesty, discretion, and professionalism at all times.
• Team Player, collaborative, supportive, and motivated to contribute to shared success.
• Self-motivated, driven to learn, develop, and continually improve.

Qualifications and Skills

• Minimum one year's experience in a lettings or client-facing property role.
• Strong sales, negotiation, and customer service experience.
• Full UK driving license and access to your own vehicle (car allowance included).
• Ideally based within 30 to 45 minutes of Willesden Green (NW2).
• ARLA/Propertymark qualification preferred, or willingness to work towards it.

If you are interested in this role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion.