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For Companies At a Glance
- Tasks: Lead exciting CX transformation projects and optimise customer service platforms.
- Company: Fast-growing consultancy transforming support operations with modern SaaS technology.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact on how businesses engage with their customers.
- Qualifications: Experience with Zendesk or similar platforms and strong project management skills.
- Other info: Dynamic role with opportunities to work with ambitious brands.
The predicted salary is between 36000 - 60000 £ per year.
Peaple Talent is working with a fast-growing customer experience consultancy that helps organisations transform their support operations through Zendesk and modern SaaS technology. They partner with ambitious brands to design, implement, and optimise customer service platforms that drive efficiency, insight, and exceptional customer experiences.
We’re looking for an Implementation Consultant to lead the successful delivery of Zendesk projects for a wide range of clients. You’ll be the key point of contact throughout each engagement, guiding customers from discovery and design through to implementation, launch, and optimisation.
Why You’ll Love It
- Lead end-to-end CX transformation projects for exciting, growing brands
- Work closely with CX leaders to shape customer service strategy and workflows
- Blend project management, consultancy, and hands‑on Zendesk configuration
- Make a real impact by improving how businesses support and engage their customers
What You’ll Bring
- Hands‑on experience with Zendesk or similar CX / ITSM platforms (e.g., Salesforce, Freshdesk)
- Strong project management experience across full project lifecycles
- Ability to gather requirements and translate business needs into system configuration
- Confident running workshops, stakeholder meetings, and training sessions
- Excellent communication skills with the ability to manage client expectations
- Solid understanding of Agile and Waterfall delivery methodologies
Nice to Have
- Zendesk certifications (or working towards them)
- Experience documenting technical designs, integrations, and APIs
- Background in CX process design and workflow optimisation
- Commercial awareness with the ability to identify upsell and cross-sell opportunities
- Experience delivering virtual training and knowledge transfer sessions
- Understanding of SaaS licensing models and cloud‑based solution architecture
Zendesk Implementation Consultant employer: Peaple Talent
Contact Detail:
Peaple Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Zendesk Implementation Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer experience space, especially those who have worked with Zendesk. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects, especially any hands-on work with Zendesk or similar platforms. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common CX transformation scenarios. Be ready to discuss how you've tackled challenges in previous roles and how you can apply that experience to help clients succeed.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference in customer service. Your next big opportunity could be just a click away!
We think you need these skills to ace Zendesk Implementation Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Zendesk Implementation Consultant. Highlight your hands-on experience with Zendesk or similar platforms, and don’t forget to showcase your project management skills. We want to see how you can lead projects and make a real impact!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how your background aligns with our mission. Share specific examples of past projects where you've transformed support operations, and let your personality come through.
Show Off Your Communication Skills: As an Implementation Consultant, you'll be the key point of contact for clients. Make sure your written application reflects your excellent communication skills. Be clear, concise, and engaging in your writing – we want to see that you can manage client expectations right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Peaple Talent
✨Know Your Zendesk Inside Out
Make sure you’re well-versed in Zendesk and similar platforms. Brush up on your hands-on experience and be ready to discuss specific projects where you’ve configured or optimised these systems. This will show your potential employer that you can hit the ground running.
✨Master the Project Management Game
Since project management is key for this role, prepare to talk about your experience across full project lifecycles. Have examples ready that demonstrate your ability to manage timelines, resources, and client expectations effectively.
✨Communicate Like a Pro
Excellent communication skills are a must. Practice explaining complex concepts in simple terms, as you’ll need to run workshops and training sessions. Think of scenarios where you’ve successfully managed client relationships and how you navigated any challenges.
✨Get Agile and Waterfall Savvy
Familiarise yourself with Agile and Waterfall methodologies, as they’re crucial for delivering projects. Be prepared to discuss how you’ve applied these methodologies in past roles and how they can benefit the implementation process for clients.
