Technical Account Manager

Overview Technical Account Manager | Bristol | Permanent | Up to £45,000 basic + bonus + car allowance Peaple Talent are partnering with a tech focused consultancy business in Bristol looking to recruit a Technical Account Manager. Responsibilities * Take ownership of building strong, enduring, and profitable customer relationships, including handling escalation issues appropriately. * Coordinate communications and activities with both internal departments and external parties. * Guarantee that each client has a clearly defined and robust account development plan tailored to their needs. * Build collaborative, strategic customer relationships based on mutual value and trust. * Gain deep insights into each customer\’s specific business requirements. * Expand existing accounts and increase profitability though thoughtful growth strategies. * Leverage our clients\’ services to consistently deliver high-quality, customer-focused experiences. * Create and evolve key customer engagement strategies and manage the lifecycle of customer contracts. * Spot emerging trends and potential business opportunities within client accounts. * Possess a comprehensive grasp of contractual elements and commercial frameworks. * Represent our client professionally in the market and internally, reflecting their values and commitment to outstanding client outcomes. * Collaborate directly with customers to co-develop strategic plans. * Seek out and pursue new opportunities offer value-added services and drive revenue growth. * Track and report key performance indicators and milestones regularly. * Present proposals and updates in person or virtually, as required. Qualifications * Demonstrated success in client-facing or account management roles. * Able to navigate complex situations with tact, demonstrating emotional intelligence and interpersonal skills. * Skilled in delivering impactful and engaging presentations. * Strong written and spoken communication abilities, consistently maintaining a professional tone. * Naturally inquisitive, detail-oriented, and strong in critical thinking. * Goal-oriented and driven by performance, with a strong desire to succeed. * Capable of managing time effectively, setting priorities, and staying organized while working independently. * Comfortable building professional client relationships and overseeing account performance with confidence. * Ability to discuss the Microsoft technology ecosystem, and staying up to date with new tech trends. * Proficient in Microsoft 365 tools, including day-to-day use and troubleshooting. * Background in IT Managed Services. If you are interested in this position, please apply on LinkedIn with an up to date copy of your CV. Additional information * Seniority level: Mid-Senior level * Employment type: Full-time * Industries: Technology, Information and Media #J-18808-Ljbffr