At a Glance
- Tasks: Provide first and second line IT support across the business, resolving issues efficiently.
- Company: Join a growing catering company with a focus on innovation and collaboration.
- Benefits: Competitive salary of £30,000, with opportunities for professional growth.
- Other info: Dynamic work environment with a commitment to continuous improvement.
- Why this job: Make a real difference by improving IT services and supporting your colleagues.
- Qualifications: Experience in SQL, Hyper V, and service desk support is essential.
The predicted salary is between 30000 - 30000 £ per year.
Peaple Talent have partnered with a growing catering company looking for an IT service desk analyst. Our client is looking for someone with 1st and 2nd line experience. If that’s you then you could be exactly what they’re looking for!
The Role
- You will be primarily responsible for offering first and second line IT support to people right across the Neptune business, in person, over the phone, by email, throughout specified business hours.
- Logging and diagnosing issues, resolving them where possible and escalating where necessary.
- Keeping careful track of all enquiries to ensure issues are always resolved to the satisfaction of the users.
- Look for and demonstrate a commitment to continuous service improvement by increasing the ability to fix IT issues first time by innovation and collaboration.
- Assist with hardware installation and replacement programmes.
The Candidate
- The ideal candidate for this IT service desk analyst will have relevant experience of SQL and Hyper V, has preferably worked in 2nd line support.
- You’ll also need a background in service desk.
- In addition, you’ll need a driver licence / SC clearance etc.
The Package
- Basic salary: £30,000 per annum
IT Service Desk Analyst in Swindon employer: Peaple Talent
Join a dynamic and growing catering company in Swindon as an IT Service Desk Analyst, where you will be part of a supportive work culture that values innovation and collaboration. With a competitive salary of £30,000 and opportunities for continuous service improvement, you will have the chance to enhance your skills while contributing to meaningful projects. The company fosters employee growth and development, making it an excellent employer for those seeking a rewarding career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in service desks. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your SQL and Hyper V skills. We all know that confidence is key, so practice common interview questions related to first and second line support to show you’re the right fit!
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've resolved IT issues in the past. This will demonstrate your ability to keep users satisfied and improve service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re always here to help you along the way!
We think you need these skills to ace IT Service Desk Analyst in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your 1st and 2nd line support experience. We want to see how your skills match the role, so don’t be shy about showcasing your relevant IT knowledge, especially with SQL and Hyper V.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to continuous service improvement. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Problem-Solving Skills:In your application, give examples of how you've logged, diagnosed, and resolved IT issues in the past. We love seeing candidates who can demonstrate their commitment to fixing problems efficiently and effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Peaple Talent
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of SQL and Hyper V before the interview. Be ready to discuss how you've used these technologies in your previous roles, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Customer Service Skills
As an IT Service Desk Analyst, you'll be dealing with users directly. Prepare examples of how you've successfully resolved issues for users in the past, focusing on your communication skills and ability to keep users informed throughout the process.
✨Demonstrate Continuous Improvement Mindset
Think about ways you've contributed to service improvements in your previous roles. Be ready to share specific examples of how you've innovated or collaborated with others to enhance IT support services.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and their approach to IT support. This shows you're genuinely interested and helps you assess if it's the right fit for you.
