At a Glance
- Tasks: Provide 1st and 2nd line IT support across the business, resolving issues efficiently.
- Company: Join a growing catering company with a focus on innovation and collaboration.
- Benefits: Competitive salary of £30,000, opportunities for continuous service improvement.
- Other info: Dynamic role with potential for career growth in a supportive environment.
- Why this job: Make a real difference by enhancing IT support and user satisfaction.
- Qualifications: Experience in SQL, Hyper V, and service desk support required.
The predicted salary is between 30000 - 30000 £ per year.
Peaple Talent have partnered with a growing catering company looking for an IT service desk analyst. Our client is looking for someone with 1st and 2nd line experience. If that’s you then you could be exactly what they’re looking for!
The Role
- You will be primarily responsible for offering first and second line IT support to people right across the Neptune business, in person, over the phone, by email, throughout specified business hours.
- Logging and diagnosing issues, resolving them where possible and escalating where necessary.
- Keeping careful track of all enquiries to ensure issues are always resolved to the satisfaction of the users.
- Look for and demonstrate a commitment to continuous service improvement by increasing the ability to fix IT issues first time by innovation and collaboration.
- Assist with hardware installation and replacement programmes.
The Candidate
- The ideal candidate for this IT service desk analyst will have relevant experience of SQL and Hyper V, has preferably worked in 2nd line support.
- You’ll also need a background in service desk.
- In addition, you’ll need a driver licence / SC clearance etc.
The Package
Basic salary: £30,000 per annum
IT Service Desk Analyst - 2nd Line Support | Swindon employer: Peaple Talent
Join a dynamic and growing catering company in Swindon as an IT Service Desk Analyst, where you will be part of a supportive work culture that values innovation and collaboration. With a competitive salary of £30,000 and opportunities for continuous service improvement, you will have the chance to enhance your skills while contributing to meaningful projects. The company fosters employee growth and development, making it an excellent place for those seeking a rewarding career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst - 2nd Line Support | Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in service desks. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your SQL and Hyper V skills. We all know that confidence is key, so practice common interview questions related to 1st and 2nd line support to show you’re the right fit.
✨Tip Number 3
Show off your problem-solving skills during interviews! Share specific examples of how you’ve resolved IT issues in the past. This will demonstrate your ability to keep users satisfied and improve service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Service Desk Analyst - 2nd Line Support | Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your 1st and 2nd line support experience. We want to see how your skills match the role, so don’t be shy about showcasing your relevant IT support achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to continuous service improvement at Neptune. Keep it friendly and professional!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've logged, diagnosed, and resolved IT issues in the past. We love seeing candidates who can demonstrate their ability to fix problems efficiently!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Peaple Talent
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of SQL and Hyper V before the interview. Be ready to discuss how you've used these technologies in your previous roles, as this will show that you're not just familiar with them but can also apply them effectively.
✨Demonstrate Your Problem-Solving Skills
Prepare some examples of how you've successfully resolved IT issues in the past. Think about specific situations where you diagnosed a problem, implemented a solution, and improved the process. This will highlight your ability to handle first and second line support effectively.
✨Show Your Commitment to Improvement
The role requires a focus on continuous service improvement. Be ready to share ideas on how you could enhance the IT support process at the company. This could be through innovative solutions or collaborative efforts with your team.
✨Be Personable and Professional
Since you'll be interacting with users across the business, it's crucial to demonstrate strong communication skills. Practice being friendly yet professional in your responses, as this will help convey that you can provide excellent customer service while resolving technical issues.
