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- Tasks: Troubleshoot incidents and assist with configuration in a dynamic support team.
- Company: Join Route 101, a 'Great Place To Work' with industry-leading partners.
- Benefits: Enjoy a competitive salary, generous leave, and a solid pension scheme.
- Why this job: Make a real impact in the tech world while supporting cutting-edge contact centre solutions.
- Qualifications: Experience in IT support and a good understanding of technology.
- Other info: Full training provided, with excellent opportunities for career growth.
The predicted salary is between 28000 - 30000 £ per year.
Are you a Support Engineer looking for a new challenge? Our key client, Route 101, has asked us to exclusively support them with hiring a Support Engineer to support on their latest and largest public sector contact centre implementation.
Route 101 has been voted a "Great Place To Work" and partners with industry giants like Zendesk, Amazon, NICE, and Calabrio to help businesses build seamless customer connections using the latest contact centre technology.
Location: Bristol 5 days a week (Hybrid after training)
No sponsorship provided, SC Clearance eligibility needed.
The role: This role will sit in the Support Team focus on troubleshooting incidents, as well as assisting on configuration, implementation and handover of solutions, both 1st and 2nd line.
- Provide 1st/2nd line support on technologies such as NICE, Zendesk, Gamma and Amazon connect.
- Create and update support tickets on ITSM system.
- Investigate, troubleshoot and resolve issues related to voice, chat and other digital contact centre solutions.
- Fulfil Configuration requests.
What will help you succeed in this role? Experience working within IT Support (Full training on technologies will be provided) Good understanding of IT.
The salary & benefits:
- Salary of £28,000-£30,000 per annum
- 25 days annual leave (increasing to 30 days with tenure)
- Pension scheme: 5% employee + 4% employer (scaling up to 9% employee + 8% employer matched)
- Opportunities for professional development & career growth
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
Support Engineer employer: Peaple Talent
Contact Detail:
Peaple Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Route 101 on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. We recommend practising common scenarios related to NICE, Zendesk, and Amazon Connect to show off your expertise.
✨Tip Number 3
Show your passion for customer support! During interviews, share examples of how you've gone above and beyond to help customers. It’s all about demonstrating that you care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always here to help you with any questions along the way.
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Engineer role. Highlight relevant experience, especially in IT support and any specific technologies mentioned in the job description like NICE or Zendesk.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share your passion for IT support and how your skills align with what Route 101 is looking for.
Showcase Problem-Solving Skills: In your application, give examples of how you've successfully troubleshot issues in the past. We love to see candidates who can think on their feet and resolve problems efficiently.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Route 101.
How to prepare for a job interview at Peaple Talent
✨Know Your Tech
Make sure you brush up on the technologies mentioned in the job description, like NICE, Zendesk, and Amazon Connect. Familiarity with these tools will not only help you answer technical questions but also show your enthusiasm for the role.
✨Showcase Your Troubleshooting Skills
Prepare to discuss specific examples of how you've tackled support issues in the past. Think about a time when you resolved a tricky problem or improved a process. This will demonstrate your hands-on experience and problem-solving abilities.
✨Understand the Company Culture
Route 101 has been voted a 'Great Place To Work', so do a bit of research on their values and work environment. Be ready to explain why you’d be a good fit for their team and how you align with their mission of supporting a sustainable future.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest and helps you assess if the company is right for you.
