Software Support

Direct message the job poster from Peaple Talent Support Engineer | Bristol | Permanent | Up to £30,000 Per Annum Peaple Talent have partnered with a client in Bristol on an exclusive basis to recruit for a Support Engineer to help support customers in the Amazon CX space. Our client is looking for a skilled engineer with hands-on experience in Amazon Connect or related cloud contact centre platforms. This role sits within our client’s Support Team, with a core focus on assisting clients who use Amazon Connect and customized solutions. Our client offers a comprehensive training program tailored to the successful candidate, including certification opportunities with our client’s technology partners. Our client actively supports career progression, with clear paths into advanced support, software development, or implementation roles. As part of our client’s Amazon practice, this role serves as a technical point of contact for Amazon Connect within the Support Team. You’ll engage with clients to resolve 1st and 2nd line support requests and handle service changes, these may include updates to operating hours, modifications to routing and call flows, or changes to reporting outputs. You’ll also be expected to develop strong customer relationships by delivering dependable and knowledgeable support. Key Experience Required: Proven experience managing incidents and resolving problems in a structured, ITIL-aligned technical setting. A university degree or equivalent professional experience is required. Solid grasp of IT infrastructure and systems, preferably within cloud-based contact centre environments. Familiarity with Amazon Connect is highly desirable. Exceptional analytical thinking and a methodological approach to troubleshooting, always aiming to deliver solutions that align with customer needs. Comfortable working across multiple stakeholder groups, including internal and external teams, up to director level. Ability to collaborate closely with project and program teams to transition new clients into day-to-day support operations. The Package: Basic annual salary of £30,000 per annum. 25 days of annual leave, increasing to 30 days with continuous service. Pension plan, raising up to 8% of employer contribution. Private medical insurance, option to extend cover to family members. Travel Insurance, coupled with health coverage. Income protection insurance. Life assurance of 4x your salary. Employee Assistance Program. Discounts through perks scheme. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Peaple Talent by 2x Get notified about new Software Support jobs in Greater Bristol Area, United Kingdom . Weston-Super-Mare, England, United Kingdom 3 months ago Freelance Onsite PC Technician (m/w/d) first and second level support Bristol, England, United Kingdom 2 days ago Graduate / Junior Application Support Developer Bristol, England, United Kingdom 3 weeks ago Bristol, England, United Kingdom 1 month ago Greater Bristol Area, United Kingdom 3 days ago Bristol, England, United Kingdom 3 weeks ago Bristol, England, United Kingdom 1 month ago Graduate Software Developer (Oracle Cloud) Bristol, England, United Kingdom 1 week ago Bristol, England, United Kingdom 2 weeks ago Bristol, England, United Kingdom 4 months ago Bristol, England, United Kingdom 1 month ago Bristol, England, United Kingdom 15 hours ago Management Consultant – Senior And Lead Level Bristol, England, United Kingdom 1 month ago Bristol, England, United Kingdom 2 months ago Bristol, England, United Kingdom 1 week ago Solar Electrician, Lead, Installation and Services Partner Bristol, England, United Kingdom 3 weeks ago Greater Bristol Area, United Kingdom 1 day ago Bristol, England, United Kingdom 11 hours ago Bristol, England, United Kingdom 3 weeks ago Patchway, England, United Kingdom 3 weeks ago Graduate Software Developer (Oracle Cloud) Greater Bristol Area, United Kingdom 4 days ago Bristol, England, United Kingdom 3 weeks ago Senior IT/Desktop Support Analyst x 2 – New (REFBJ24) Greater Bristol Area, United Kingdom 5 days ago Bristol, England, United Kingdom 1 month ago Senior IT Support Analyst x 2 – New (REFBJ24) Greater Bristol Area, United Kingdom 5 days ago Bristol, England, United Kingdom 2 months ago Senior Domestic Service Electrician (QS) Team Leader Bristol, England, United Kingdom 1 month ago Grade 4 Domestic Service Electrician (Founder) Bristol, England, United Kingdom 2 months ago Grade 3 Domestic Service Electrician (Founder) Bristol, England, United Kingdom 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr