Service Desk Team Leader Apply now

Service Desk Team Leader

Bristol Full-Time 36000 - 60000 £ / year (est.) No home office possible
Apply now
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At a Glance

  • Tasks: Lead a team of Service Desk Analysts to deliver top-notch IT support.
  • Company: Join a dynamic company focused on exceptional customer service and IT solutions.
  • Benefits: Enjoy competitive pay, career growth opportunities, and a supportive work environment.
  • Why this job: Be a mentor and leader while making a real impact on customer satisfaction.
  • Qualifications: Strong technical knowledge at a 2nd Line support level is required.
  • Other info: Located in Portishead, Bristol, this role offers a chance to develop your leadership skills.

The predicted salary is between 36000 - 60000 £ per year.

Job Description Job Title: Service Desk Team Leader Reports To: Head of IT Service Delivery Direct Reports: Service Desk Team (1st and 2nd Line Analysts) Location: Portishead, Bristol Job Purpose The Service Desk Team Leader will lead a team of 1st and 2nd Line Service Desk Analysts to ensure outstanding IT support services for a subset of the company’s diverse customer base. This role focuses on maintaining high levels of service performance, productivity, and customer satisfaction. The successful candidate will act as a mentor, coach, and leader, supporting team members’ development and progression. Strong technical knowledge at a 2nd Line support level is essential for effective guidance and skills transfer. Key Responsibilities Team Leadership and Management Oversee the daily resource plan to ensure adequate staffing and effective task allocation across the team. Conduct monthly 1-to-1 meetings and manage the annual performance reviews for all team members. Identify and address knowledge or skills gaps through training, mentoring, and collaboration with the internal T…

Service Desk Team Leader employer: Peaple Talent

As a Service Desk Team Leader at our Portishead location, you will join a dynamic and supportive work culture that prioritizes employee growth and development. We offer comprehensive training programs, mentorship opportunities, and a collaborative environment that empowers you to lead a dedicated team while ensuring exceptional IT support services. Our commitment to work-life balance and employee well-being makes us an excellent employer for those seeking meaningful and rewarding careers.
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Contact Detail:

Peaple Talent Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Service Desk Team Leader

Tip Number 1

Showcase your leadership skills by sharing specific examples of how you've successfully managed a team in the past. Highlight any initiatives you took to improve team performance or customer satisfaction.

Tip Number 2

Familiarize yourself with common IT service desk tools and technologies. Being able to discuss your experience with these tools during the interview will demonstrate your technical knowledge and readiness for the role.

Tip Number 3

Prepare to discuss your approach to mentoring and coaching team members. Think about specific strategies you've used to help others develop their skills and how you measure their progress.

Tip Number 4

Research our company culture and values. Be ready to explain how your personal values align with ours, as this will show that you're not just a fit for the role, but also for our team.

We think you need these skills to ace Service Desk Team Leader

Team Leadership
Coaching and Mentoring
Performance Management
Technical Support (2nd Line)
Customer Service Excellence
Problem-Solving Skills
Communication Skills
Resource Planning
Task Allocation
Training and Development
Conflict Resolution
Time Management
Adaptability
ITIL Framework Knowledge

Some tips for your application 🫡

Understand the Role: Make sure to thoroughly read the job description for the Service Desk Team Leader position. Understand the key responsibilities and required skills, especially the emphasis on team leadership and technical knowledge.

Tailor Your CV: Customize your CV to highlight relevant experience in IT support and team management. Include specific examples of how you've led teams, improved service performance, or mentored colleagues.

Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership style and technical expertise. Mention your approach to team development and how you plan to enhance customer satisfaction within the service desk.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are clear and professional.

How to prepare for a job interview at Peaple Talent

Show Your Leadership Skills

As a Service Desk Team Leader, you'll need to demonstrate your ability to lead and manage a team. Be prepared to share examples of how you've successfully led teams in the past, focusing on your mentoring and coaching experiences.

Highlight Technical Expertise

Since strong technical knowledge at a 2nd Line support level is essential, make sure to discuss your technical skills and experiences. Be ready to answer questions about specific technologies or scenarios you’ve encountered in previous roles.

Discuss Customer Satisfaction Strategies

Customer satisfaction is key in this role. Prepare to talk about how you've previously ensured high levels of service performance and how you would approach maintaining customer satisfaction within the team.

Prepare for Situational Questions

Expect situational questions that assess your problem-solving abilities and decision-making skills. Think of examples where you had to allocate resources effectively or resolve conflicts within a team.

Service Desk Team Leader
Peaple Talent Apply now
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  • Service Desk Team Leader

    Bristol
    Full-Time
    36000 - 60000 £ / year (est.)
    Apply now

    Application deadline: 2027-01-02

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    Peaple Talent

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