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- Tasks: Lead service design and transition projects, ensuring best practices and continuous improvement.
- Company: Award-winning legal practice in Bristol with a strong focus on innovation and employee support.
- Benefits: Competitive salary up to £58,000, private medical insurance, and life assurance.
- Why this job: Join a dynamic team and make a real impact in a supportive environment.
- Qualifications: ITIL v4 certified with project management experience in service design and transition.
- Other info: Enjoy career growth opportunities in a culture that values collaboration and excellence.
The predicted salary is between 34800 - 40800 £ per year.
1 day ago Be among the first 25 applicants
Job Title: Service Design and Transition Manager
Location: Bristol (3 days onsite)
Salary: up to £58,000
We are supporting a Bristol based legal practice who are looking to onboard a Service Design and Transition Manager. You’ll lead best practice, collaboration, and continuous improvement, applying ITIL principles throughout the service lifecycle.
With a sterling reputation, diverse practice areas, and a commitment to innovation, they offer a unique platform for your career growth. Our client has continuously won numerous awards around best culture, best practice and company of the year in their industry. They put employees at the heart of their business model, offering ongoing support and development programmes for you to succeed.
The Role
- Defining service levels and making sure internal teams and suppliers can meet them.
- Working with Change & Transformation to embed service design into projects and keep a clear view of all work.
- Keep the ITS service catalogue up to date and ensure all documentation is created, maintained, and stored correctly.
- Work with teams to retire or decommission outdated products, services, and components.
The Candidate
- Experience managing projects that deliver service design and transition.
- ITIL v4 Foundation certified, with hands-on experience applying ITIL principles.
- Experience maintaining service catalogues and knowledge bases.
- Knowledge of enterprise-level applications and their support models.
- Experience reviewing contracts, service packages and SLAs.
The Package
Base salary: up to £58,000
- Private Medical Insurance
- Income Protection
- Life assurance
Interested? If you think you\\\’re right for this role, then click the \’Apply Now\’ button and send us your CV.
Job details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Law Practice
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Service Design & Transition Manager employer: Peaple Talent
Contact Detail:
Peaple Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design & Transition Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to service design and ITIL principles. We recommend using the STAR method to structure your answers — it helps you showcase your experience effectively.
✨Tip Number 3
Showcase your passion for continuous improvement! During interviews, share examples of how you've implemented best practices or improved processes in previous roles. It’ll show you’re a perfect fit for their culture.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the right choice!
We think you need these skills to ace Service Design & Transition Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Design & Transition Manager role. Highlight your experience with ITIL principles and any relevant projects you've managed. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve improved service design or transitioned projects successfully. This helps us see the impact you've made in previous roles.
Keep It Professional Yet Personal: While we love a professional tone, don’t be afraid to let your personality shine through! A bit of warmth and authenticity can make your application stand out. Remember, we’re looking for someone who fits into our award-winning culture.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Let’s get your application rolling!
How to prepare for a job interview at Peaple Talent
✨Know Your ITIL Inside Out
Since the role requires hands-on experience with ITIL principles, make sure you brush up on your ITIL v4 knowledge. Be ready to discuss how you've applied these principles in past projects and how they can benefit the service design and transition process.
✨Showcase Your Project Management Skills
Prepare specific examples of projects where you've successfully managed service design and transition. Highlight your ability to define service levels and collaborate with internal teams and suppliers to meet those standards.
✨Familiarise Yourself with the Company Culture
Research the legal practice's reputation and values. Since they pride themselves on a great culture and employee support, be prepared to discuss how your personal values align with theirs and how you can contribute to their ongoing success.
✨Be Ready to Discuss Documentation Practices
The role involves maintaining service catalogues and documentation. Think about your experience with creating, maintaining, and storing documentation effectively. Be ready to share your strategies for keeping information organised and accessible.
