Service Delivery Manager

Peaple Talent have partnered with a growing MSP who are looking for a Service Delivery Manager to join the team. You’ll own a portfolio of managed service customers, ensuring exceptional service delivery, strong customer relationships, and the seamless transition of new services.

The Role:

• Own key customer relationships – Be the trusted point of contact for a portfolio of managed service clients, building long-term partnerships.
• Drive an outstanding customer experience – Lead service reviews, resolve issues proactively, and ensure customers get maximum value from the service.
• Shape service improvements – Work closely with technical and project teams to introduce new services and continuous improvements seamlessly.
• Make a real business impact – Increase customer satisfaction, improve retention, and identify opportunities for growth and renewals.
• Be a strategic advisor – Spot risks early, provide expert recommendations, and help customers achieve their business goals while ensuring high service quality.

The Candidate:

• Experienced Service Delivery leader – Proven success managing customers in a Managed Services or MSP environment.
• Customer-focused communicator – Confident leading client meetings, building trusted relationships, and handling challenging conversations.
• Commercially minded – Understands customer retention, renewals, and how to identify growth opportunities.
• Data-driven problem solver – Uses service performance insights to drive continuous improvement and better customer outcomes.
• Collaborative people leader – Enjoys developing teams, fostering a proactive customer-first culture, with ITIL or service management knowledge being a bonus

The Package:

Base salary: up to £60,000

• 25 days annual leave
• Company bonus scheme
• Healthcare and cash plan