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- Tasks: Lead Cloud Contact Centre technology projects and ensure milestones are met.
- Company: Join Route 101, a certified 'Great Place To Work' with top-tier partners.
- Benefits: Enjoy 25 days annual leave, private healthcare, and a robust pension scheme.
- Why this job: Be part of a dynamic team driving success in an Agile/Scrum environment.
- Qualifications: Experience in project management and contact centre technology is essential.
- Other info: Opportunities for professional development and a discount program available.
The predicted salary is between 43200 - 72000 £ per year.
Are you a Technical Project Manager keen to join a market leader certified as a “Great Place To Work”? We are currently helping our key client Route 101 to hire a series of Project Managers to support their clients in multiple sectors including the public sector. Route 101 works with top-tier partners like Zendesk, Amazon, NICE, and Calabrio to help businesses build seamless customer connections.
In this role, you will lead the deployment of Cloud Contact Centre technology for key Route 101 clients. It requires someone who can take ownership of full or partial project phases, ensuring milestones are met with precision. You’ll work closely with client stakeholders, suppliers, and internal teams to drive success in an Agile/Scrum environment.
- Manage specific projects or workstreams within large-scale programmes, ensuring timely delivery to contracted terms
- Project planning
- Risk and issue management
What will help you be successful in this role:
- Experience implementing contact centre technology
- Experience as a Project Manager
- Public sector or regulatory experience
25 days annual leave + public holidays (increases to 30 days with tenure) ~ Pension Scheme: 5% employee + 4% employer (scales up to 9% employee + 8% employer matched) ~ Private Healthcare (option to add family members) ~ Worldwide Travel Insurance & Income Protection (75% salary for 5 years) ~ Life Cover (4x salary) & Employee Assistance Scheme ~ Discount Program and Professional Development Opportunities
Senior Project Management Coordinator employer: Peaple Talent
Contact Detail:
Peaple Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Project Management Coordinator
✨Tip Number 1
Familiarise yourself with the latest trends in Cloud Contact Centre technology. Being knowledgeable about the tools and platforms used by Route 101, such as Zendesk and NICE, will show your genuine interest and expertise during discussions.
✨Tip Number 2
Network with professionals in the project management field, especially those who have experience in the public sector. Engaging with industry peers can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in Agile/Scrum environments. Be ready to share specific examples of how you've successfully managed projects or workstreams, highlighting your ability to meet deadlines and manage risks.
✨Tip Number 4
Research Route 101's key clients and their sectors. Understanding their business needs and challenges will allow you to tailor your conversations and demonstrate how your skills can directly benefit their projects.
We think you need these skills to ace Senior Project Management Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management, especially in implementing contact centre technology. Use specific examples that demonstrate your ability to manage projects in an Agile/Scrum environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for project management and your understanding of the public sector. Mention your experience with key partners like Zendesk or Amazon, and how you can contribute to Route 101's success.
Highlight Relevant Skills: In your application, emphasise skills such as project planning, risk management, and stakeholder engagement. These are crucial for the role and will help you stand out as a candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is essential for a Senior Project Management Coordinator.
How to prepare for a job interview at Peaple Talent
✨Showcase Your Project Management Experience
Be prepared to discuss your previous project management roles in detail. Highlight specific projects where you implemented contact centre technology, focusing on your contributions and the outcomes achieved.
✨Understand Agile/Scrum Methodologies
Since the role involves working in an Agile/Scrum environment, brush up on these methodologies. Be ready to explain how you've applied Agile principles in past projects and how they contributed to successful outcomes.
✨Demonstrate Stakeholder Management Skills
This position requires close collaboration with client stakeholders and internal teams. Prepare examples of how you've effectively managed stakeholder relationships and navigated challenges to ensure project success.
✨Prepare for Risk and Issue Management Questions
Expect questions about how you handle risks and issues during a project. Think of specific instances where you identified potential risks, developed mitigation strategies, and successfully resolved issues that arose.
