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- Tasks: Lead Cloud Contact Centre technology projects, ensuring milestones are met in an Agile/Scrum environment.
- Company: Join Route 101, a certified 'Great Place To Work' partnering with industry giants like Amazon and Zendesk.
- Benefits: Enjoy 25 days annual leave, private healthcare, pension scheme, and professional development opportunities.
- Why this job: Be part of a dynamic team driving impactful projects in the public sector with top-tier clients.
- Qualifications: Experience in project management and contact centre technology is essential; public sector experience is a plus.
- Other info: Opportunity for worldwide travel and a supportive work culture focused on employee well-being.
The predicted salary is between 43200 - 72000 £ per year.
Are you a Technical Project Manager keen to join a market leader certified as a “Great Place To Work”? We are currently helping our key client Route 101 to hire a series of Project Managers to support their clients in multiple sectors including the public sector. Route 101 works with top-tier partners like Zendesk, Amazon, NICE, and Calabrio to help businesses build seamless customer connections.
In this role, you will lead the deployment of Cloud Contact Centre technology for key Route 101 clients. It requires someone who can take ownership of full or partial project phases, ensuring milestones are met with precision. You’ll work closely with client stakeholders, suppliers, and internal teams to drive success in an Agile/Scrum environment.
- Manage specific projects or workstreams within large-scale programmes, ensuring timely delivery to contracted terms
- Project planning
- Risk and issue management
What will help you be successful in this role:
- Experience implementing contact centre technology
- Experience as a Project Manager
- Public sector or regulatory experience
25 days annual leave + public holidays (increases to 30 days with tenure) ~ Pension Scheme: 5% employee + 4% employer (scales up to 9% employee + 8% employer matched) ~ Private Healthcare (option to add family members) ~ Worldwide Travel Insurance & Income Protection (75% salary for 5 years) ~ Life Cover (4x salary) & Employee Assistance Scheme ~ Discount Program and Professional Development Opportunities
Senior Manager, Project Management employer: Peaple Talent
Contact Detail:
Peaple Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager, Project Management
✨Tip Number 1
Familiarise yourself with the latest trends in Cloud Contact Centre technology. Being knowledgeable about the tools and platforms used by Route 101, such as Zendesk and NICE, will show your genuine interest and expertise during discussions.
✨Tip Number 2
Network with professionals in the project management field, especially those who have experience in the public sector. Engaging with industry peers can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in Agile/Scrum environments. Be ready to share specific examples of how you've successfully managed projects or workstreams, highlighting your ability to meet milestones and deliver results.
✨Tip Number 4
Research Route 101's key clients and their industries. Understanding their needs and challenges will allow you to tailor your conversations and demonstrate how your skills can directly benefit their projects.
We think you need these skills to ace Senior Manager, Project Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management, particularly in implementing contact centre technology. Use specific examples that demonstrate your ability to manage projects in an Agile/Scrum environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience with public sector projects and how it aligns with Route 101's mission to enhance customer connections.
Highlight Key Skills: In your application, emphasise skills such as project planning, risk management, and stakeholder engagement. These are crucial for the Senior Manager position and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a project management role.
How to prepare for a job interview at Peaple Talent
✨Showcase Your Project Management Experience
Be prepared to discuss your previous project management roles in detail. Highlight specific projects where you successfully implemented contact centre technology, focusing on your contributions and the outcomes achieved.
✨Understand Agile/Scrum Methodologies
Since the role involves working in an Agile/Scrum environment, brush up on these methodologies. Be ready to explain how you've applied Agile principles in past projects and how they contributed to successful project delivery.
✨Demonstrate Stakeholder Management Skills
This position requires close collaboration with client stakeholders and internal teams. Prepare examples of how you've effectively managed stakeholder relationships, resolved conflicts, and ensured alignment on project goals.
✨Prepare for Risk and Issue Management Questions
Expect questions about how you handle risks and issues during a project. Think of specific instances where you identified potential risks, developed mitigation strategies, and successfully navigated challenges to keep projects on track.
