At a Glance
- Tasks: Support product functionality and resolve queries while documenting processes.
- Company: Join the UK's largest independent equipment dealer in a hybrid role.
- Benefits: Competitive salary of £35,000 and flexible working options.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference in customer support.
- Qualifications: Experience in IT support and customer service is essential.
The predicted salary is between 35000 - 35000 € per year.
Location: Avonmouth/Bristol (Permanent)
Salary: £35,000 per annum.
People Talent has partnered with the UK’s largest independent equipment dealer looking for a Product support specialist. We are looking for someone with an understanding of ITIL.
The Role
- You will be primarily responsible for reviewing handover to support documentation for new features and each software release.
- Based in the office in Avonmouth (hybrid), you will be tasked with the following:
- Complete daily check activities to ensure products are functioning as expected.
- Produce internal support process documentation.
- Resolve internal and external product queries.
The Candidate
The ideal candidate will understand customer support and the service desk. Required experience includes:
- A background in IT support.
- Experience with Office 365/customer service.
- A driver’s license or SC clearance (or equivalent).
Interested? If you think you’re right for this role, then click the ‘Apply Now’ button, send us your CV and we’ll consider you for the first round of interviews.
Product Support Specialist employer: Peaple Talent
Join a dynamic team at the UK’s largest independent equipment dealer, where your role as a Product Support Specialist will be pivotal in ensuring our products meet the highest standards. Enjoy a hybrid work culture in Avonmouth, with opportunities for professional growth and development, alongside a competitive salary of £35,000 per annum. We pride ourselves on fostering a supportive environment that values employee contributions and encourages innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to product support and ITIL. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've resolved customer queries or improved processes in previous roles. This will highlight your fit for the Product Support Specialist position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Product Support Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in IT support and customer service, as these are key for us.
Showcase Relevant Experience:When writing your application, focus on your experience with Office 365 and any ITIL knowledge you have. We want to see how you can bring value to our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and achievements.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role right away.
How to prepare for a job interview at Peaple Talent
✨Know Your ITIL Basics
Make sure you brush up on your ITIL knowledge before the interview. Understanding the principles of IT service management will show that you're serious about the role and can contribute to the team right away.
✨Familiarise Yourself with Office 365
Since experience with Office 365 is a must, take some time to explore its features and functionalities. Be ready to discuss how you've used it in previous roles or how you would approach common issues.
✨Prepare for Product Queries
Think about potential product queries you might encounter in this role. Prepare examples of how you've resolved similar issues in the past, as this will demonstrate your problem-solving skills and customer support experience.
✨Show Your Documentation Skills
As you'll be producing internal support process documentation, be prepared to discuss your experience with creating clear and concise documentation. Bring examples if you can, as this will highlight your attention to detail and organisational skills.
