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- Tasks: Support the Oracle Cloud Fusion system and resolve user issues.
- Company: Join a large global professional services organization with a focus on finance systems.
- Benefits: Gain experience in a dynamic environment with opportunities for growth and collaboration.
- Why this job: Be part of a team that enhances financial processes and delivers impactful solutions.
- Qualifications: 4+ years of experience with Oracle Cloud Financial modules and strong finance process knowledge.
- Other info: Oracle certifications are a plus; excellent communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Peaple talent has partnered with a large global professional services organisation who are recruiting for an Oracle Cloud Functional Support Analyst. The role will be reporting to the Oracle Support Manager and sits within the Finance Systems Team and will be assisting with the newly built Oracle Cloud Fusion system, transitioning it into a steady state, resolving end user issues, replicating bugs and working with a 3rd Party Managed Service. Role and Responsibilities: Work in collaboration with finance on their newly delivered Oracle Cloud Fusion system, to deliver high calibre system reports, analysis, and support to business needs are met. Provide support services to the Cloud instance of Oracle Fusion which includes the following modules: General ledger, Accounts Payable, Accounts Receivable, Cash Management, Project Accounting, Fixed Assets, Accounting Hub, FCCS, EPM, OIC. Provide investigation and resolution to incidents and defects related to the full end-to-end process, Oracle EBS modules and connected systems to the Finance domain, considering root cause resolution and scalability. Replicate system issues in development environments and support with testing changes ensuring the changes pass acceptance testing. Provide system administration, maintenance, interface management and support with control of Opening/Closure of ledgers during month end periods. Raise continuous improvements to tackle high ticket counts. Work with the 3rd Party support partners, using their ticket portals, to resolve issues. Highlight major impacting issues to the Oracle Support Manager to ensure the business impact is managed. Ensure excellent customer service is always delivered to end users. Competencies You’ll need a strong understanding of Oracle Cloud Financial modules – 4+ years Experience with implementing or supporting Oracle Cloud projects is valuable, along with a strong understanding of finance processes. Proficient in analysing requirements, configuring systems, conducting user training, and providing ongoing support is crucial. Oracle certifications are a bonus. Excellent communication skills and customer service Understanding of accounting and month end processes Ability to liaise comfortably with key stakeholders Proven ability in translating end users requests into system requests Operationally focused and confident in working within a busy environment
Oracle financials Support Analyst employer: Peaple Talent
Contact Detail:
Peaple Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Oracle financials Support Analyst
✨Tip Number 1
Familiarize yourself with the specific Oracle Cloud Financial modules mentioned in the job description. Having a solid understanding of these modules will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals who are currently working in Oracle Cloud environments. Engaging with them can provide you with insights into the challenges they face and how you can position yourself as a valuable asset to the team.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved issues or improved processes in financial systems. This will showcase your problem-solving skills and your ability to deliver high-quality support.
✨Tip Number 4
Highlight any experience you have with customer service and stakeholder management. Being able to communicate effectively with end users and key stakeholders is crucial for this role, so be ready to share examples from your past experiences.
We think you need these skills to ace Oracle financials Support Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Oracle Financials Support Analyst position. Highlight key responsibilities and required competencies, such as experience with Oracle Cloud Financial modules and strong communication skills.
Tailor Your CV: Customize your CV to reflect your relevant experience in supporting Oracle Cloud projects. Emphasize your understanding of finance processes and any specific modules you have worked with, such as General Ledger or Accounts Payable.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the role. Discuss your experience in resolving end-user issues and your ability to work collaboratively with finance teams. Mention any Oracle certifications you hold as a bonus.
Highlight Customer Service Skills: In both your CV and cover letter, emphasize your excellent customer service skills. Provide examples of how you've successfully communicated with stakeholders and resolved issues in a busy environment.
How to prepare for a job interview at Peaple Talent
✨Show Your Oracle Expertise
Make sure to highlight your experience with Oracle Cloud Financial modules. Be prepared to discuss specific projects you've worked on, especially those involving the implementation or support of Oracle Cloud systems.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved incidents and defects in previous roles. Discuss your approach to root cause analysis and how you ensure scalability in your solutions.
✨Communicate Effectively
Since excellent communication skills are crucial for this role, practice articulating complex technical concepts in a way that is easy for non-technical stakeholders to understand. This will showcase your ability to liaise comfortably with key stakeholders.
✨Customer Service Mindset
Be ready to discuss how you prioritize customer service in your work. Share examples of how you've delivered exceptional support to end users and how you handle high ticket counts effectively.
