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For Companies At a Glance
- Tasks: Provide 2nd line IT support and assist with troubleshooting and administration tasks.
- Company: Join a growing consultancy firm making waves in the UK IT sector.
- Benefits: Enjoy a competitive salary, supportive environment, and opportunities for growth.
- Why this job: Be part of exciting IT projects and enhance your skills in a collaborative team.
- Qualifications: 2+ years in IT support, expertise in Windows, and strong communication skills required.
- Other info: ITIL certification and mentoring experience are a plus!
The predicted salary is between 19800 - 33000 £ per year.
Looking for your next challenge in IT support? Peaple Talent has recently partnered with an organically growing consultancy firm based across the UK, hiring an IT Support Engineer to join a dynamic team in Newark-on-Trent. This full-time, onsite role involves providing 2nd line IT support while also assisting with 1st line support and IT administration.
What You’ll Do:
- IT Support and Troubleshooting: Manage incidents, service requests, and problems using Cherwell Service Desk. Troubleshoot and resolve escalated issues from the 1st line team. Deliver basic application support and training to users.
- Onsite and Regional Support: Provide onsite support to regional offices and enhance IT frameworks. Define stakeholder needs and implement support solutions. Manage site-specific IT projects, including office moves. Handle budget requirements for regional IT initiatives.
What We’re Looking For:
- Required Skills and Experience: Minimum 2 years of experience in an IT support role. Proven expertise in 2nd line IT support. Proficiency with Windows 10/11 and PC imaging software. Familiarity with Apple iPhone/iPad products.
- Desirable Qualifications: ITIL certification is a plus. Experience mentoring junior team members. Knowledge of automation tools for efficiency improvements. Strong verbal and written communication skills.
What’s in It for You?
- A collaborative and supportive work environment.
- Opportunities to work on exciting IT projects.
- Competitive salary and benefits package.
- Growth and development opportunities within the IT team.
If you’re ready to make an impact, apply now!
Onsite IT Support employer: Peaple Talent
Contact Detail:
Peaple Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support
✨Tip Number 1
Network with current employees or professionals in the IT support field. Reach out on LinkedIn to learn more about their experiences and gather insights about the company culture and expectations.
✨Tip Number 2
Familiarise yourself with the tools mentioned in the job description, especially Cherwell Service Desk. Consider taking a short online course or tutorial to demonstrate your proactive approach to learning.
✨Tip Number 3
Prepare for potential technical interviews by brushing up on common troubleshooting scenarios and solutions related to Windows 10/11 and Apple products. Practice explaining your thought process clearly and concisely.
✨Tip Number 4
Showcase your mentoring skills by thinking of examples where you've helped junior team members in the past. Be ready to discuss how you can contribute to the growth of the team during the interview.
We think you need these skills to ace Onsite IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially your 2nd line support skills. Include specific examples of troubleshooting and resolving issues, as well as any experience with Windows 10/11 and Apple products.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to work in a team. Mention your familiarity with tools like Cherwell Service Desk and any ITIL certification you may have, as these are valuable for the role.
Showcase Communication Skills: Since strong verbal and written communication skills are essential, ensure your application reflects this. Use clear and concise language, and consider including examples of how you've effectively communicated with users or mentored junior team members.
Highlight Project Management Experience: If you have experience managing site-specific IT projects or handling budget requirements, be sure to include this in your application. It demonstrates your capability to take on responsibilities beyond standard IT support.
How to prepare for a job interview at Peaple Talent
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 2nd line IT support, particularly your proficiency with Windows 10/11 and PC imaging software. You might be asked to troubleshoot a common issue, so brush up on your problem-solving techniques.
✨Demonstrate Communication Skills
Since strong verbal and written communication skills are essential for this role, practice explaining technical concepts in simple terms. You may need to deliver training or support to users, so showing you can communicate effectively is key.
✨Highlight Your Project Management Experience
Discuss any relevant experience managing site-specific IT projects, such as office moves or budget management. Be ready to provide examples of how you've defined stakeholder needs and implemented solutions in previous roles.
✨Emphasise Team Collaboration
This role involves working closely with a dynamic team, so be sure to highlight your experience mentoring junior team members and collaborating on IT initiatives. Share examples of how you've contributed to a supportive work environment.
