Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd line IT support and assist with 1st line tasks.
- Company: Join a growing consultancy firm making waves across the UK.
- Benefits: Enjoy a competitive salary, supportive environment, and growth opportunities.
- Why this job: Be part of exciting IT projects and enhance your skills in a dynamic team.
- Qualifications: 2+ years in IT support, expertise in Windows, and strong communication skills required.
- Other info: ITIL certification and mentoring experience are a plus!
The predicted salary is between 26400 - 39600 £ per year.
Looking for your next challenge in IT support? Peaple Talent has recently partnered with an organically growing consultancy firm based across the UK, hiring an IT Support Engineer to join a dynamic team in Newark-on-Trent. This full-time, onsite role involves providing 2nd line IT support while also assisting with 1st line support and IT administration.
What You’ll Do:
- IT Support and Troubleshooting: Manage incidents, service requests, and problems using Cherwell Service Desk. Troubleshoot and resolve escalated issues from the 1st line team. Deliver basic application support and training to users.
- Onsite and Regional Support: Provide onsite support to regional offices and enhance IT frameworks. Define stakeholder needs and implement support solutions. Manage site-specific IT projects, including office moves. Handle budget requirements for regional IT initiatives.
What We’re Looking For:
- Required Skills and Experience: Minimum 2 years of experience in an IT support role. Proven expertise in 2nd line IT support. Proficiency with Windows 10/11 and PC imaging software. Familiarity with Apple iPhone/iPad products.
- Desirable Qualifications: ITIL certification is a plus. Experience mentoring junior team members. Knowledge of automation tools for efficiency improvements. Strong verbal and written communication skills.
What’s in It for You? A collaborative and supportive work environment. Opportunities to work on exciting IT projects. Competitive salary and benefits package. Growth and development opportunities within the IT team. If you’re ready to make an impact, apply now!
Onsite IT Support employer: Peaple Talent
Contact Detail:
Peaple Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support
✨Tip Number 1
Familiarise yourself with the Cherwell Service Desk platform, as it's crucial for managing incidents and service requests. Understanding how to navigate and utilise this tool effectively will give you a significant edge during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for Windows 10/11 and Apple devices. Be prepared to discuss specific scenarios where you've successfully resolved issues, as practical examples can really impress the hiring team.
✨Tip Number 3
Highlight any experience you have with mentoring or training others in IT support. This role values collaboration, so showcasing your ability to support and guide junior team members can set you apart from other candidates.
✨Tip Number 4
Research the company’s recent IT projects and initiatives. Being knowledgeable about their work will not only show your genuine interest but also allow you to ask insightful questions during the interview, demonstrating your enthusiasm for the role.
We think you need these skills to ace Onsite IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, particularly your 2nd line support skills. Include specific examples of troubleshooting and resolving issues, as well as any experience with Windows 10/11 and Apple products.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to work collaboratively in a team. Mention your familiarity with tools like Cherwell Service Desk and any ITIL certification you may have.
Highlight Communication Skills: Since strong verbal and written communication skills are essential for this role, provide examples in your application of how you've effectively communicated with users or mentored junior team members in the past.
Showcase Project Management Experience: If you have experience managing site-specific IT projects or handling budget requirements, be sure to include this in your application. It demonstrates your capability to handle responsibilities beyond just support.
How to prepare for a job interview at Peaple Talent
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 2nd line IT support, particularly your proficiency with Windows 10/11 and PC imaging software. You might be asked to troubleshoot a common issue during the interview, so brush up on your problem-solving techniques.
✨Demonstrate Communication Skills
Since strong verbal and written communication skills are essential for this role, practice explaining technical concepts in simple terms. You may need to demonstrate how you would deliver training or support to users who are not tech-savvy.
✨Highlight Your Project Management Experience
Discuss any relevant experience managing site-specific IT projects, such as office moves or budget management. Be ready to provide examples of how you defined stakeholder needs and implemented effective support solutions.
✨Prepare Questions for the Interviewers
Show your interest in the role by preparing thoughtful questions about the team dynamics, ongoing IT projects, and opportunities for growth within the company. This will demonstrate your enthusiasm and help you assess if the company is the right fit for you.
