At a Glance
- Tasks: Provide first-line IT support and troubleshoot issues in a fast-paced environment.
- Company: Join a dynamic IT support team in London with a focus on customer service.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Other info: Exciting role with a chance to develop your skills in a supportive team.
- Why this job: Make a real difference by helping users solve their tech problems every day.
- Qualifications: Experience in 1st line IT support and knowledge of Microsoft tools.
The predicted salary is between 28000 - 30500 € per year.
We’re currently looking for an On-site IT Triage Technician to join a busy and fast-paced IT support environment in London. This is a hands-on, customer-facing role suited to someone with strong first-line support experience who enjoys troubleshooting, working under pressure and delivering excellent service to end users.
Key responsibilities:
- Providing first-line support for IT applications and hardware
- Logging, diagnosing and resolving incidents and service requests
- Installing, configuring and maintaining devices and software
- User administration and mobile device management via Microsoft InTune
- Supporting desk moves and office set-ups
- Delivering support via phone, Teams, email and face-to-face
What we’re looking for:
- Experience in 1st line / IT support
- Knowledge of Microsoft 365, Windows, Active Directory, Exchange
On-site IT Technician employer: Peaple Talent
Join a dynamic and innovative team in London as an On-site IT Triage Technician, where you'll thrive in a supportive work culture that values collaboration and professional growth. With competitive salaries and opportunities for skill development, we empower our employees to excel in their roles while enjoying the vibrant atmosphere of one of the world's most exciting cities. Experience a fulfilling career with us, where your contributions directly impact our success and the satisfaction of our clients.
StudySmarter Expert Advice🤫
We think this is how you could land On-site IT Technician
✨Tip Number 1
Get your hands dirty! If you want to land that On-site IT Triage Technician role, make sure you’re familiar with the tools and technologies mentioned in the job description. Dive into Microsoft 365, Windows, and Active Directory – the more you know, the better!
✨Tip Number 2
Practice your troubleshooting skills! We all know that first-line support is about solving problems quickly. Set up a mock environment at home where you can practice diagnosing and resolving issues. This will help you shine during interviews.
✨Tip Number 3
Don’t underestimate the power of communication! Since this role is customer-facing, brush up on your soft skills. Practice explaining technical issues in simple terms – it’ll show you can deliver excellent service to end users.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you’re keen and makes it easier for us to connect with you. Plus, you’ll get updates straight from the source!
We think you need these skills to ace On-site IT Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your first-line support experience and any relevant IT skills. We want to see how your background fits with the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can deliver excellent service to our end users. Keep it friendly and professional – we love a personal touch!
Show Off Your Technical Skills:Don’t forget to mention your knowledge of Microsoft 365, Windows, Active Directory, and Exchange. We’re looking for someone who can hit the ground running, so let us know how you’ve used these tools in past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Peaple Talent
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows, Active Directory, and Exchange. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting techniques you've mastered.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, prepare examples that highlight your ability to deliver excellent service under pressure. Think of specific situations where you resolved issues for users and how you maintained a positive attitude throughout.
✨Practice Common IT Scenarios
Anticipate questions about common IT problems and how you would resolve them. Practising these scenarios can help you articulate your thought process clearly during the interview, showing that you're not just technically savvy but also a problem solver.
✨Be Ready for Hands-On Tasks
Since this is a hands-on role, be prepared for practical assessments or questions that require you to demonstrate your skills. Familiarise yourself with installing and configuring devices, as well as user administration tasks, so you can showcase your expertise.
