At a Glance
- Tasks: Provide remote IT support and troubleshoot issues for users across the UK.
- Company: Established UK construction and infrastructure business with a focus on growth.
- Benefits: Competitive salary, remote work, occasional paid overtime, and ongoing training.
- Other info: Opportunity for career development and hands-on experience in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in IT support services.
- Qualifications: Experience in IT support, knowledge of Microsoft 365, and troubleshooting skills.
The predicted salary is between 37500 - 37500 £ per year.
We’re currently looking for an ambitious IT Support Engineer to join our client - an established and growing UK construction and infrastructure business. This is a hands-on, customer-facing role suited to someone with strong IT support experience who enjoys troubleshooting, working under pressure and delivering excellent service to end users. This is a great opportunity to lead on high-quality IT support services to office-based and remote users across the UK, ensuring the effective operation, security, and reliability of IT systems and services.
The Role
- Providing remote and telephone-based IT support for office and mobile users across the business
- Delivering occasional field-based support, including overnight stays where required
- Building, configuring, and deploying laptops and mobile devices using Intune
- Maintaining IT hardware assets and updating the asset register
- Managing antivirus protection, malware removal, patching, backups, and restores
- Creating and maintaining user accounts within NetSuite and Entra
- Supporting network infrastructure including WiFi, Starlink, mobile connectivity, and VoIP systems
- Setting up, supporting, and troubleshooting mobile devices and IT hardware
- Supporting and configuring Microsoft 365, including occasional development work
- Liaising with third-party suppliers to maintain high levels of IT service and support
- Undertaking ongoing training and development through the company’s in-house learning platform
About you
- Proven experience in an IT support or technical role
- Good knowledge of Microsoft 365 and related applications
- Understanding of mobile devices, including troubleshooting, common faults, and basic repairs
- Knowledge of server operating systems and Hyper-V is desirable; training can be provided
- Experience supporting IT hardware, software, and user accounts in a business environment
- Ability to work independently and as part of a busy IT team
- Full UK driving licence and access to a vehicle for occasional field-based support
Remote (Interview will be in Milton Keynes)
Occasional Paid overtime
£37,500
If you’re interested or know someone suitable, feel free to get in touch.
IT Support Engineer in Northampton employer: Peaple Talent
Join a dynamic and supportive team at an established UK construction and infrastructure business, where your role as an IT Support Engineer will be pivotal in delivering exceptional service to users across the country. Enjoy a flexible remote working environment, opportunities for professional development through our in-house training platform, and the chance to make a real impact in a growing company that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend virtual meetups, and don’t be shy about asking for referrals. We all know someone who knows someone, so leverage that!
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your troubleshooting skills. We recommend setting up mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, certifications, and any relevant experience. This gives us a chance to see what you can do beyond just a CV.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace IT Support Engineer in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with Microsoft 365 and mobile devices, to show us you're the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about IT support and how you can contribute to our team. Share specific examples of your troubleshooting skills and customer service experience to make your application stand out.
Showcase Your Technical Skills:Don’t forget to mention any relevant technical skills or certifications you have. If you've worked with Intune, server operating systems, or network infrastructure, let us know! This will help us see your potential to excel in the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Peaple Talent
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and any other relevant software. Be ready to discuss your troubleshooting techniques and share specific examples of how you've resolved issues in the past.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, prepare to demonstrate your ability to handle pressure and provide excellent service. Think of scenarios where you’ve gone above and beyond for a user and be ready to share those stories.
✨Familiarise Yourself with the Company
Research the construction and infrastructure business you're interviewing with. Understand their IT needs and challenges, and think about how your skills can help them improve their IT support services.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios during the interview. Practice explaining how you would approach common IT issues, like setting up a new device or troubleshooting network problems, to show your hands-on experience.
