At a Glance
- Tasks: Design and implement AI-driven solutions to enhance customer engagement.
- Company: Join an award-winning provider transforming customer experience with AI technology.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with cross-functional teams in a dynamic, tech-driven environment.
- Why this job: Be at the forefront of conversational AI innovation and make a real impact.
- Qualifications: Experience with conversational AI platforms and strong communication skills.
The predicted salary is between 50000 - 70000 € per year.
Peaple Talent is partnering with an award-winning customer experience and contact centre solutions provider that is transforming how organisations engage with customers through AI-powered technology and next-generation CX platforms. This is an exciting opportunity to join a business at the forefront of conversational AI innovation, working alongside leading technology partners to deliver impactful digital transformation projects.
We’re looking for an experienced Technical Consultant with a passion for conversational AI, customer experience, and emerging technologies. You’ll play a key role in designing, developing, and implementing AI-driven solutions across voice and digital channels, helping organisations enhance customer engagement and operational efficiency.
What You’ll Bring
- Proven experience working with omni-channel conversational AI platforms such as Cognigy, Omilia OCP, Ultimate AI, or similar
- Strong background in conversational design, including dialogue creation, flowchart design, user testing, and solution handovers
- Experience developing and optimising conversational AI systems across voice and digital channels
- Understanding of contact centre environments and customer experience transformation projects
- Ability to analyse AI platform data and map ROI to deliver actionable business insights
- Experience designing proactive AI agents capable of anticipating customer needs
- Strong communication and stakeholder management skills, with the ability to translate technical concepts into business-friendly language
- Experience collaborating with cross-functional teams to deliver secure, scalable, and customer-focused solutions
Nice to Have
- Experience integrating emotional intelligence into AI-driven customer interactions
- Exposure to multimodal AI capabilities, including text, voice, and image-based interactions
- Knowledge of CCaaS and CX technologies such as Zendesk, Amazon Connect, NICE, or Calabrio
- Experience working within secure or regulated environments
- Eligibility for SC Clearance
- Understanding of AI analytics, automation strategy, and operational performance improvement
- Passion for emerging AI technologies and customer engagement innovation
Technical Consultant in Manchester employer: Peaple Talent
Join an award-winning leader in customer experience and contact centre solutions, where innovation meets opportunity. As a Technical Consultant in the UK, you'll thrive in a remote work culture that champions collaboration and professional growth, while contributing to transformative AI projects that enhance customer engagement. With a focus on employee development and a commitment to cutting-edge technology, this company offers a unique environment for those passionate about shaping the future of conversational AI.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Consultant in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend webinars, and join relevant online communities. The more connections you make, the better your chances of landing that Technical Consultant gig.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your work with conversational AI platforms. Whether it’s dialogue designs or successful projects, having tangible examples can really set you apart from the crowd.
✨Tip Number 3
Prepare for those interviews! Research the company and its tech stack, and be ready to discuss how your experience aligns with their needs. Practising common interview questions can help you feel more confident.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Technical Consultant in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Consultant role. Highlight your experience with conversational AI platforms and customer experience projects to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for conversational AI and how your background aligns with our mission. Be sure to mention any relevant projects or achievements that showcase your expertise.
Showcase Your Communication Skills:As a Technical Consultant, you'll need to translate complex tech concepts into easy-to-understand language. Use your application to demonstrate your communication skills—make it clear and engaging!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Peaple Talent
✨Know Your Conversational AI Stuff
Make sure you brush up on your knowledge of omni-channel conversational AI platforms like Cognigy or Omilia OCP. Be ready to discuss your experience with dialogue creation and flowchart design, as well as how you've optimised systems across voice and digital channels.
✨Showcase Your Customer Experience Insight
Prepare examples that highlight your understanding of customer experience transformation projects. Think about how you've helped organisations enhance engagement and operational efficiency through AI-driven solutions, and be ready to share those stories.
✨Communicate Like a Pro
Since you'll need to translate technical concepts into business-friendly language, practice explaining complex ideas in simple terms. This will not only help you connect with interviewers but also demonstrate your strong communication skills.
✨Collaborate and Connect
Highlight your experience working with cross-functional teams. Be prepared to discuss how you've collaborated to deliver secure and scalable solutions, and think about how you can showcase your stakeholder management skills during the interview.
