At a Glance
- Tasks: Design and implement AI-driven solutions to enhance customer engagement.
- Company: Join an award-winning provider transforming customer experience with AI technology.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with cross-functional teams in a dynamic, tech-driven environment.
- Why this job: Be at the forefront of conversational AI innovation and make a real impact.
- Qualifications: Experience with conversational AI platforms and strong communication skills.
The predicted salary is between 60000 - 80000 € per year.
Peaple Talent is partnering with an award-winning customer experience and contact centre solutions provider that is transforming how organisations engage with customers through AI-powered technology and next-generation CX platforms. This is an exciting opportunity to join a business at the forefront of conversational AI innovation, working alongside leading technology partners to deliver impactful digital transformation projects.
We’re looking for an experienced Technical Consultant with a passion for conversational AI, customer experience, and emerging technologies. You’ll play a key role in designing, developing, and implementing AI-driven solutions across voice and digital channels, helping organisations enhance customer engagement and operational efficiency.
What You’ll Bring
- Proven experience working with omni-channel conversational AI platforms such as Cognigy, Omilia OCP, Ultimate AI, or similar
- Strong background in conversational design, including dialogue creation, flowchart design, user testing, and solution handovers
- Experience developing and optimising conversational AI systems across voice and digital channels
- Understanding of contact centre environments and customer experience transformation projects
- Ability to analyse AI platform data and map ROI to deliver actionable business insights
- Experience designing proactive AI agents capable of anticipating customer needs
- Strong communication and stakeholder management skills, with the ability to translate technical concepts into business-friendly language
- Experience collaborating with cross-functional teams to deliver secure, scalable, and customer-focused solutions
Nice to Have
- Experience integrating emotional intelligence into AI-driven customer interactions
- Exposure to multimodal AI capabilities, including text, voice, and image-based interactions
- Knowledge of CCaaS and CX technologies such as Zendesk, Amazon Connect, NICE, or Calabrio
- Experience working within secure or regulated environments
- Eligibility for SC Clearance
- Understanding of AI analytics, automation strategy, and operational performance improvement
- Passion for emerging AI technologies and customer engagement innovation
Technical Consultant in Maidstone employer: Peaple Talent
As a Technical Consultant at Peaple Talent, you will be part of an award-winning team that is revolutionising customer engagement through cutting-edge AI technology. Our remote work culture promotes flexibility and collaboration, allowing you to thrive in a dynamic environment while contributing to impactful digital transformation projects. With a strong focus on employee growth and innovation, we offer unique opportunities to enhance your skills in conversational AI and customer experience, making us an exceptional employer for those passionate about shaping the future of technology.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Consultant in Maidstone
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work with conversational AI. Join relevant groups on LinkedIn or attend virtual meetups to connect with potential employers and learn about hidden job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your experience with omni-channel conversational AI platforms. Include examples of dialogue creation, flowchart designs, and any successful projects you've worked on. This will help you stand out when chatting with recruiters.
✨Tip Number 3
Prepare for interviews by brushing up on your communication skills. Practice explaining complex technical concepts in simple terms. Remember, you’ll need to translate your expertise into business-friendly language, so make sure you can do that effortlessly!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting opportunities waiting for you. Plus, it’s a great way to ensure your application gets noticed by the right people. Let’s get you that Technical Consultant role!
We think you need these skills to ace Technical Consultant in Maidstone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Consultant role. Highlight your experience with conversational AI platforms and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about conversational AI and how your background aligns with our mission at StudySmarter. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills:As a Technical Consultant, you'll need to communicate complex ideas clearly. In your application, demonstrate your ability to translate technical jargon into business-friendly language. This will show us you can connect with stakeholders effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Peaple Talent
✨Know Your Conversational AI Stuff
Make sure you brush up on your knowledge of omni-channel conversational AI platforms like Cognigy or Omilia OCP. Be ready to discuss your experience with dialogue creation and flowchart design, as these are key aspects of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've developed and optimised conversational AI systems in the past. Think about specific challenges you faced and how you overcame them, especially in contact centre environments.
✨Communicate Like a Pro
Since you'll need to translate technical concepts into business-friendly language, practice explaining complex ideas simply. Use examples from your previous work to demonstrate your communication skills and stakeholder management experience.
✨Get Familiar with the Company’s Tech Stack
Research the technologies and tools the company uses, such as Zendesk or Amazon Connect. Being knowledgeable about their tech stack will show your genuine interest in the role and help you stand out during the interview.
