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For Companies At a Glance
- Tasks: Provide top-notch support for Office 365 and Windows, resolving customer issues with a smile.
- Company: Join a dynamic team in Gloucestershire focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, bonus potential, and opportunities for growth.
- Other info: Work in a supportive environment with clear targets and career advancement opportunities.
- Why this job: Make a difference by helping customers while developing your IT skills.
- Qualifications: Experience in IT support and customer service, with knowledge of Windows and Office 365.
The predicted salary is between 22000 - 22000 £ per year.
Our client is looking for someone with an understanding within Office 365 and Windows.
The Role
- Taking ownership of support requests ensuring they are resolved to the customers’ satisfaction.
- Answering emails, calls and online chats in a positive and friendly manner.
- Upselling suitable products based on the customer’s needs.
- Quickly identify problems that need to be escalated to the next level of support.
- Creating a record of each customer problem and administer the process.
- Educating the customer where possible, to reduce their need to contact support.
- Promote and provide support for new products.
- Maintain an up to date knowledge of our products, hosting technologies and our competitors.
- Working to targets to achieve SLA’s.
The Candidate
The ideal candidate will have relevant experience of Windows and has preferably worked in IT support. You’ll also need a background in Office 365, and it’s vital that you have experience in customer service. In addition, you’ll need a driver license/SC clearance etc.
The Package
Basic salary: £22,000 per annum.
Benefits: 10% bonus.
Technical Support Advisor in London employer: Peaple Talent
Contact Detail:
Peaple Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor in London
✨Tip Number 1
Get to know the company before your interview! Research their products and services, especially anything related to Office 365 and Windows. This will help us show that you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via calls, emails, and chats, we need to ensure you can convey information clearly and positively. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Prepare for common technical questions! Brush up on troubleshooting techniques for Windows and Office 365. We want you to feel confident in your ability to quickly identify and resolve issues during the interview.
✨Tip Number 4
Don’t forget to showcase your customer service experience! Think of examples where you've gone above and beyond for a customer. We love to see candidates who understand the importance of customer satisfaction.
We think you need these skills to ace Technical Support Advisor in London
Some tips for your application 🫡
Show Your Tech Savvy: Make sure to highlight your experience with Office 365 and Windows in your application. We want to see how you’ve used these tools in previous roles, so don’t hold back on the details!
Customer Service is Key: Since this role is all about helping customers, share examples of how you've provided excellent customer service in the past. We love seeing candidates who can turn a frown into a smile!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and get straight to the point. No need for fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Peaple Talent
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office 365 and Windows. Familiarise yourself with common issues users face and how to resolve them. This will not only help you answer technical questions but also show your passion for the role.
✨Practice Customer Interactions
Since customer service is key, practice how you would handle different types of customer interactions. Think about how to stay positive and friendly, even when faced with frustrated customers. Role-playing with a friend can be super helpful!
✨Showcase Problem-Solving Skills
Be prepared to discuss specific examples where you've identified and resolved technical issues in the past. Highlight your ability to take ownership of problems and escalate them when necessary. This will demonstrate your proactive approach to support.
✨Stay Updated on Products
Research the company’s products and any recent updates or new technologies they offer. Being knowledgeable about their offerings will allow you to engage in meaningful conversations and show that you're genuinely interested in the role.