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For Companies At a Glance
- Tasks: Resolve customer support requests and manage technical issues with Windows and Linux servers.
- Company: Join a dynamic website building company in Gloucestershire.
- Benefits: Enjoy a competitive salary, 10% bonus, and opportunities for growth.
- Other info: Great chance to learn and develop in a supportive environment.
- Why this job: Make a real difference by helping customers and working with cutting-edge technologies.
- Qualifications: Experience in IT support, Windows, Office 365, and strong customer service skills.
The predicted salary is between 22000 - 22000 £ per year.
Peaple Talent has partnered with a website building company looking for a Server Support Engineer. Our client is looking for someone with understanding within Office 365/Windows.
The Role
- You will be primarily responsible for taking ownership of support requests ensuring they are resolved to the customer’s satisfaction.
- Based in office you will be tasked with the following:
- Creating a record of each customer problem and spot trends when applicable
- Escalation of issues to senior technical teams where appropriate
- Ensuring customer expectations are managed correctly and that these expectations are met
- Educating the customer where possible, to reduce their need to contact support
- Promote and provide support for new products and technologies
- Maintain an up to date knowledge of our products, hosting technologies and our competitors
- Management of Windows and Linux server operating systems
- Carrying out bespoke installations and/or maintenance based on customer requirements
- Troubleshoot and solve complex technical issues to the customer’s satisfaction
The Candidate
- The ideal candidate for this server support engineer will have relevant experience of Windows and has preferably worked in IT support.
- You’ll also need a background in Office 365.
- It’s vital that you have experience within customer service.
- In addition, you’ll need (driver license/SC clearance etc.).
The Package
- Basic salary: £22,000 per annum
- Benefits: 10% bonus
Server Support Engineer in London employer: Peaple Talent
Contact Detail:
Peaple Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Server Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Server Support Engineers and practice your answers. We recommend using the STAR method to structure your responses – it’ll help you showcase your skills effectively.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific technical issues you've resolved in the past. This will demonstrate your ability to troubleshoot and think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Server Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows and Office 365. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or tasks you've tackled in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about server support and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Customer Service Skills: Since customer satisfaction is key for us, make sure to mention any previous roles where you’ve excelled in customer service. Share specific examples of how you’ve resolved issues and kept customers happy.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Peaple Talent
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Office 365. Be ready to discuss specific features and how they can help solve customer issues. This will show that you’re not just familiar with the tools, but that you can use them effectively in a support role.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think about your past experiences in customer service. Prepare examples of how you've managed customer expectations and resolved issues. This will demonstrate your ability to handle support requests with a customer-first mindset.
✨Problem-Solving Scenarios
Be ready to tackle some hypothetical technical problems during the interview. Practice explaining your thought process when troubleshooting issues. This will highlight your analytical skills and show that you can think on your feet, which is crucial for a Server Support Engineer.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest trends in server technologies and hosting solutions. Being able to discuss competitors and new products will not only impress your interviewers but also show that you’re proactive about your professional development.